Senior Financial Aid Counselor: Expert Resolution

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 47,379 - 54,128; Full time

Job summary

The University of North Carolina at Greensboro is seeking a Senior Financial Aid Counselor to resolve complex financial aid issues and provide advanced support to students, families, and frontline staff. This student‑facing role works with leadership to research cases, interpret regulations, and determine resolutions.

Responsibilities include managing the Emergency Loan Program, performing R2T4 reviews, and helping ensure compliance with federal, state, and institutional rules while mentoring

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Degrees must be from accredited institutions.

Responsibilities

• Serve as a resource for resolving complex financial aid cases escalated by frontline counselors.
• Provide guidance, mentorship, and training on advanced financial aid situations and regulatory interpretation.
• Communicate with students and families across multiple platforms (email, phone, chat, in-person, virtual).
• Participate in outreach activities to support FAFSA completion, student success, and community engagement.
• Review and complete Return to Title IV (R2T4) reviews and coordinate with the Registrar’s Office.

Skills

Communication

Critical thinking

Problem solving

Customer service

Education

Bachelor’s degree or equivalent

Accredited institutions

Job description

The University of North Carolina at Greensboro is seeking a Senior Financial Aid Counselor to resolve complex financial aid issues and provide advanced support to students, families, and frontline staff. This student‑facing role works with leadership to research cases, interpret regulations, and determine resolutions.

Responsibilities include managing the Emergency Loan Program, performing R2T4 reviews, and helping ensure compliance with federal, state, and institutional rules while mentoring