Senior Financial Aid Advisor & Compliance Expert

Hampton University; Hampton (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

Hampton University is seeking a Financial Aid Advisor II in Hampton, VA to counsel students and families on federal, state, and institutional aid. You will review eligibility, explain aid options, and process applications with strict confidentiality.

The role requires 2–3 years in financial aid or higher education administration, strong communication, and proficiency with Microsoft Office. You will support outreach, training, and compliance initiatives while helping students understand borrowing

Qualifications

• Bachelor's degree from an accredited college or university; or an equivalent combination of education and experience.
• Minimum of 2–3 years of progressively responsible experience in financial aid, student services, higher education administration, or a related field.
• Working knowledge of federal and state financial aid programs and regulations.
• Demonstrated ability to interpret policies, regulations, and procedures and apply them to individual circumstances.
• Strong analytical, organizational, problem-solving, and customer-service skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential and sensitive information appropriately.
• Proficiency with Microsoft Office or comparable productivity software.

Responsibilities

• Counsel students and families regarding financial aid programs, eligibility requirements, application procedures, award information, and student responsibilities.
• Explain complex financial aid concepts and regulations in a clear and accessible manner.
• Review individual student circumstances and provide appropriate guidance regarding available financial aid options.
• Assist students in resolving financial aid issues that may affect enrollment, registration, or receipt of funds.
• Provide individualized assistance to students through in-person, telephone, email, virtual, and other communication channels.
• Maintain confidentiality of student information in accordance with applicable federal and state laws and institutional policies.
• Review and process financial aid applications and supporting documentation.
• Determine and/or assist with determining student eligibility for federal, state, institutional, and other financial aid programs.
• Review student records for completeness, accuracy, conflicting information, and outstanding requirements.
• Process professional judgment or special circumstance requests in accordance with applicable regulations and institutional procedures.
• Assist with verification and resolution of discrepancies in financial aid applications and student records.
• Review and adjust financial aid awards as appropriate based on changes in enrollment, eligibility, outside resources, cost of attendance, or other circumstances.
• Assist with the administration of grants, scholarships, loans, work-study, and other financial aid programs.
• Monitor student eligibility and assist with resolving issues related to satisfactory academic progress and other eligibility requirements.
• Conduct financial aid presentations, workshops, orientation sessions, and outreach programs for students, parents, and prospective students.
• Develop and distribute financial aid information and educational materials.
• Participate in recruitment, enrollment, retention, and student-success initiatives as appropriate.
• Promote financial literacy and help students understand the financial implications of borrowing and other forms of financial assistance.
• Serve as a resource to Financial Aid Advisors and other staff regarding complex financial aid questions and procedures.
• Assist with training and onboarding new financial aid staff.
• May review complex or escalated student cases and make recommendations for resolution.
• May coordinate specific financial aid programs, projects, or functional areas as assigned.
• Participates in compliance, process improvement, and departmental projects.

Skills

Customer service

Communication

Analytical

Organizational

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Hampton University is seeking a Financial Aid Advisor II in Hampton, VA to counsel students and families on federal, state, and institutional aid. You will review eligibility, explain aid options, and process applications with strict confidentiality.

The role requires 2–3 years in financial aid or higher education administration, strong communication, and proficiency with Microsoft Office. You will support outreach, training, and compliance initiatives while helping students understand borrowing