Senior Final-Mile Network Operations Lead

Updike Distribution Logistics, LLC

Phoenix (AZ)

On-site

USD 90,000 - 140,000

Full time

14 days+

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Job summary

Updike Distribution Logistics, LLC is seeking an experienced Final Mile Network Operations Manager to drive operational excellence across the final-mile network. You will manage site supervisors, oversee KPIs, safety, and costs, and lead cross-location initiatives to improve delivery performance.

The role requires 50% travel, hands-on leadership, and deep knowledge of dock operations, cross-dock, and e-commerce fulfillment.

Qualifications

Minimum of 10 years of experience managing final-mile dock or terminal operations.
Extensive experience with big-and-bulky products, e-commerce fulfillment, cross-dock operations, sortation and segregation, route loadout, and dispatch.
Strong understanding of final-mile delivery operations, including white-glove, room-of-choice, assembly, and installation services.
Experience managing multiple facilities or a geographically dispersed operational network.
Proven experience owning customer KPIs, service-level agreements, operational scorecards, and corrective action plans.
Strong knowledge of receiving, inventory control, scanning, routing, scheduling, dispatch, returns, claims, damages, and delivery exceptions.
Experience managing labor productivity, overtime, carrier costs, route expenses, operating budgets, and site profitability.
Ability to analyze operational data, identify root causes, and implement sustainable process improvements.
Strong communication skills with the ability to work effectively with customers, frontline employees, site leaders, and senior management.
Proficiency with Microsoft Excel, PowerPoint, WMS, TMS, routing systems, scanning applications, and performance-reporting tools.
Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, Industrial Engineering, or a related field preferred.
Valid driver’s license and ability to travel approximately 50%.

Responsibilities

Manage daily operational performance across multiple final-mile locations.
Provide direct leadership, coaching, and accountability to site supervisors.
Ensure consistent execution of receiving, unloading, scanning, cross-docking, sortation, segregation, staging, route loadout, dispatch, returns, and exception-management processes.
Maintain ownership of customer KPIs, service-level agreements, and operational scorecards.
Monitor performance metrics such as on-time delivery, first-attempt delivery, scan compliance, route completion, dwell time, damages, claims, reschedules, inventory accuracy, and customer satisfaction.
Identify performance gaps and implement corrective action plans with clear owners, timelines, and measurable results.
Conduct regular site visits, operational audits, and performance reviews.
Ensure each location follows standardized operating procedures and customer-specific requirements.
Manage dock productivity, staffing, overtime, temporary labor, equipment, and other controllable operating expenses.
Ensure the network has sufficient employee and independent-contractor capacity to support forecasted delivery volume.
Partner with Routing, Scheduling, Customer Service, Carrier Recruiting, Safety, Human Resources, Finance, and other support departments.
Manage customer escalations and provide timely communication, root-cause analysis, and corrective actions.
Support new customer implementations, site startups, operational transitions, and peak-volume planning.
Ensure supervisors, warehouse employees, and delivery teams are properly trained on systems, scanning requirements, customer SOPs, delivery standards, and safety procedures.
Maintain safe, organized, and compliant dock operations across the network.
Build leadership depth by developing supervisors and creating succession and backup plans for each location.
Provide regular operational updates to senior leadership and customer stakeholders.