Senior Field Technician — Security & Building Automation

Knight Watch Inc.; Kalamazoo (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid holidays

PTO

Tuition reimbursement

Company phone reimbursement

On-going training

Job summary

Knight Watch Inc. in Kalamazoo, MI is seeking an Experienced Service Technician to keep access control, video surveillance, fire alarm, and related low-voltage systems operating reliably.

You will diagnose issues in the field, perform customer-facing service calls with professionalism, and translate blueprints and documentation into effective field work. Join a team that values accountability and continuous improvement, with training and growth opportunities.

Qualifications

• Hands-on experience servicing access control, video surveillance, fire alarm, and other low‑voltage systems.
• Experience performing customer-facing service calls, troubleshooting system issues, and communicating clearly with customers and teammates.
• Ability to read and understand blueprints, electrical drawings, device layouts, and service documentation.

Responsibilities

• Troubleshoot, service, and support access control systems, video surveillance platforms, fire alarm systems, and other integrated low‑voltage technologies.
• Diagnose system issues in the field, identify root causes, and apply effective solutions that reduce downtime.
• Perform customer-facing service calls with professionalism and clear communication.
• Read and interpret blueprints, electrical drawings, device layouts, and system documentation to complete service work accurately.
• Complete low‑voltage field work with adherence to codes and Knight Watch quality expectations.
• Document service activity, materials, labor hours, findings, and ticket updates accurately.
• Use mobile task reporting and project information to keep work organized.
• Continue growing technical knowledge through product research, training, and certifications.
• Communicate professionally with customers and internal teams to build long-term trust.

Skills

Troubleshooting

Customer service

Independent work

Communication

Mechanical aptitude

Education

NICET certification

Fire alarm experience

OSHA certification

Tools

Microsoft Office

Mobile service tools

Ticketing systems

Job description

Knight Watch Inc. in Kalamazoo, MI is seeking an Experienced Service Technician to keep access control, video surveillance, fire alarm, and related low-voltage systems operating reliably.

You will diagnose issues in the field, perform customer-facing service calls with professionalism, and translate blueprints and documentation into effective field work. Join a team that values accountability and continuous improvement, with training and growth opportunities.