Senior Field Technician: Fire, Security & AV Systems

Pavion; Chantilly (VA); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Pavion in Chantilly, VA seeks a Sr Service Technician to join our integration team, delivering hands-on service for fire, security, and communications systems. You will diagnose, repair, and maintain commercial equipment, provide end-user training, and manage field tickets efficiently.

Ideal candidates have IP/Networking fluency, AV programming experience, DSP/Lives, and a customer-service mindset. This full-time role includes a comprehensive benefits package and periodic travel to client sites.

Qualifications

• High School Diploma or GED.
• 3–5 years of experience in a similar technical role.
• Valid driver’s license and acceptable driving record.
• Familiar with IP/Networking and OS navigation.
• AV control programming with Crestron/Extron/AMX or able to work with programmers.

Responsibilities

• Provide onsite customer facing support for technical issues.
• Deliver outstanding service to improve customer relationships.
• Receive and perform field service calls, installations and preventive maintenance.
• Diagnose system issues to determine corrective actions.
• Troubleshoot equipment malfunctions using standard/test equipment.
• Repair or replace worn or defective parts and manage parts requests.
• Support end users and provide training as needed.
• Maintain service van inventory and vehicle/tools.
• Collaborate with management to improve processes and workflows.
• Occasional travel outside normal work area for projects.

Skills

IP/Networking

AV control programming

Pro Audio DSP

Live Sound

Customer service

SOWs & schematics

IP Video Certification

Education

Associates degree

Tools

Creston

Extron

AMX

Electrical test equipment

Network testing tools

Job description

Pavion in Chantilly, VA seeks a Sr Service Technician to join our integration team, delivering hands-on service for fire, security, and communications systems. You will diagnose, repair, and maintain commercial equipment, provide end-user training, and manage field tickets efficiently.

Ideal candidates have IP/Networking fluency, AV programming experience, DSP/Lives, and a customer-service mindset. This full-time role includes a comprehensive benefits package and periodic travel to client sites.