Senior Field Technician: Fiber Install & Network Ops

Race Telecommunications, Inc; Merced (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Company-paid medical and dental

Free fiber internet service

Job summary

Race Telecommunications, Inc. is hiring a Field Technician 3 in Merced, CA. The ideal candidate installs, maintains, and troubleshoots telecom equipment and fiber networks in field settings. Heavy travel to Race offices and off-site locations is expected; safety and reliability are emphasized.

Qualifications include a high school diploma or GED, 12 months field tech experience, valid driver's license, and English proficiency with Spanish a plus. Wages are $23–$26 hourly with overtime anticipated.

Qualifications

• Eligibility for US Employment without sponsorship.
• Minimum of 21 years of age.
• A valid driver's license, subject to DMV verification, is mandatory.
• High School Diploma or GED or equivalent combination of education and experience is preferred.
• Minimum of 12 months of experience as a field technician.
• Understanding of Fiber Optic Networks, Basic Telecom, and Video.
• Basic knowledge of Apple IPAD.
• Ability to communicate effectively in English (speaking, reading, writing, comprehension).
• Proficiency in Spanish language is desirable.

Responsibilities

• Performs residential installation and troubleshooting of internet connectivity, telecom, and video.
• Responds to support issues with truck rolls and phone support to troubleshoot on-site connectivity.
• Resolves technical problems with LAN, WAN, Internet, Telecom, and Video.
• Conducts low-voltage/fiber infrastructure wiring and troubleshoots related issues.
• Offers remote assistance to support technicians and engineers.
• Ensures timely and accurate completion of work orders.
• Asks questions to determine the problem and guides customers through solutions.
• Uses CRM for support tickets and trouble ticket resolution.
• Completes assigned work orders promptly and accurately.
• Receives location information and task assignments via dispatch software.
• Handles challenging situations and customer concerns calmly.
• Responds promptly to customer inquiries and concerns in a customer-centric manner.
• Leads by example and assists training of new team members.
• Operates equipment like bucket trucks, excavators, and trencher.
• Climbs poles up to 40 feet; uses ladders and bucket trucks safely.
• Maintains safety documentation and adheres to safety protocols.

Skills

MS Office/Teams

Office equipment

Color/tonal tests

Education

High school diploma or GED

Tools

Apple iPad

Job description

Race Telecommunications, Inc. is hiring a Field Technician 3 in Merced, CA. The ideal candidate installs, maintains, and troubleshoots telecom equipment and fiber networks in field settings. Heavy travel to Race offices and off-site locations is expected; safety and reliability are emphasized.

Qualifications include a high school diploma or GED, 12 months field tech experience, valid driver's license, and English proficiency with Spanish a plus. Wages are $23–$26 hourly with overtime anticipated.