Field Technician III — Fiber Install & Network Troubleshooter

Race; Merced (CA); Presencial; USD 32.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance

PTO

Holidays

401k matching

Free fiber internet

Career growth

Descripción de la vacante

Race Communications in Merced, CA seeks a Field Technician 3 to install, maintain, and troubleshoot telecom equipment and fiber infrastructure. The role requires independent and collaborative work to ensure reliable service for customers and ongoing network performance.

You will configure, test, and repair fiber, cables, and related systems, with emphasis on safety, efficiency, and customer satisfaction. Travel to various sites and occasional overtime may be needed.

Formación

• Eligibility for US Employment without sponsorship.
• Minimum of 21 years of age.
• A valid driver’s license, subject to DMV verification.
• High School Diploma or GED or equivalent combination of education and experience.
• Minimum of 12 months of experience as a field technician.
• Understanding of Fiber Optic Networks, Basic Telecom, and Video.
• Basic knowledge of Apple iPad.
• English proficiency for work communication.
• Spanish language skills desirable.

Responsabilidades

• Performs residential installation and troubleshooting of internet connectivity, telecom, and video.
• Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity.
• Resolves technical problems with LAN, WAN, Internet Connectivity, Telecom, and Video.
• Low voltage/fiber infrastructure wiring and troubleshooting.
• Offers remote assistance to support technicians and engineers.
• Ensures timely and accurate completion of work orders.
• Asks questions to determine the problem and walks customers through solutions.
• Uses CRM for support tickets and trouble ticket resolution.
• Completes assigned work orders promptly and accurately.
• Receives location info and task assignments via dispatch software.
• Handles challenging situations with customers professionally.
• Responds to inquiries in a customer-centric manner.
• Leads by example and follows Race Employee Handbook.
• Assists Field Technician team with training and mentoring.
• Operates bucket truck, excavators, and trencher.
• Climbs poles up to 40 feet; uses bucket trucks with ladders.
• Manages deployment of traffic control devices; ensures safety.
• Adheres to weight capacity limits per manufacturers.
• Maintains vehicle pre/post-op checks and a clean driving record.
• Spends significant time traveling to different sites.
• Overtime, nights, and weekends may be required.
• Maintains safety around hazards and reports concerns.
• Completes pre-job safety planning and related paperwork.
• Other duties as assigned.

Conocimientos

MS Office & Teams

English communication

Spanish language (desirable)

Educación

High School Diploma or GED

Herramientas

Apple iPad

Descripción del empleo

Race Communications in Merced, CA seeks a Field Technician 3 to install, maintain, and troubleshoot telecom equipment and fiber infrastructure. The role requires independent and collaborative work to ensure reliable service for customers and ongoing network performance.

You will configure, test, and repair fiber, cables, and related systems, with emphasis on safety, efficiency, and customer satisfaction. Travel to various sites and occasional overtime may be needed.