Senior Field Technician – Commercial Doors & Dock Systems

Torrey Holistics; Kent (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

8 paid holidays

Vacation/Sick program

Uniform provided

Tools provided

Annual boot allowance

Company vehicle

Job summary

Vortex Doors is seeking a Senior Commercial Door & Dock Systems Field Technician to diagnose and repair commercial doors, docks, and related hardware in field assignments. You will work from a stocked service vehicle, review work orders, and ensure safety and quality through detailed documentation.

You’ll lead with mechanical problem solving, perform precise installations, and communicate cost-effective options to customers. AAADM certification is a plus and a company vehicle is provided.

Qualifications

• 4+ years’ experience in commercial door service and a high school diploma or equivalent.
• Outstanding mechanical aptitude, troubleshooting ability, and comfort with hand/power tools.
• Knowledge of various door types, brands, and related hardware; AAADM certification is a plus.
• Accurate math skills (including fractions) and expert tape measure reading for precise installs.
• Up-to-date understanding of safety regulations and consistent adherence to safe work practices.
• Strong communication and customer relationship skills; able to convey options and be persuasive when needed.
• Organized, reliable, self-motivated, and effective in fast-paced environments.
• Physically able to lift 50+ lbs, climb ladders up to 20’, work on your knees for extended periods, and perform repetitive movements safely.

Responsibilities

• Install, troubleshoot, and repair commercial and industrial doors, docks, and related hardware with the right tools and methods.
• Diagnose problems like failed springs, worn hinges, misaligned tracks, faulty locks, and electrical/low-voltage issues.
• Set up door hardware: locks, handles, closers, low-voltage devices, and access control systems.
• Ensure every installation complies with safety practices and applicable building codes.
• Deliver clear explanations, estimates, and recommendations that respect the customer’s budget and timeline.
• Maintain meticulous records of diagnostics, repairs, and installs; communicate findings and next steps.
• Perform final inspections to confirm work meets Vortex’s high standards.
• Speak with customers, outline options, and close out work with detailed documentation.

Skills

Mechanical aptitude

Troubleshooting

Customer communication

Physical stamina

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Tape measure

Job description

Vortex Doors is seeking a Senior Commercial Door & Dock Systems Field Technician to diagnose and repair commercial doors, docks, and related hardware in field assignments. You will work from a stocked service vehicle, review work orders, and ensure safety and quality through detailed documentation.

You’ll lead with mechanical problem solving, perform precise installations, and communicate cost-effective options to customers. AAADM certification is a plus and a company vehicle is provided.