Senior Field Technical Service Representative

Kurita Europe GmbH; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonus

Job summary

Kurita America Inc. is seeking a Senior Field Technical Service Representative to perform in-plant water sampling, analyses, and reporting of results. The role involves traveling 0-10% with a company car, maintaining customer relationships, and supporting the Sales Force in the field.

Responsibilities include servicing accounts, improving knowledge of equipment, and completing documentation for reports and contracts, ensuring top-notch customer service and operation safety.

Qualifications

• Technical degree or 2+ years sales/technical experience required.
• Strong communication skills and ability to work with cross-functional teams.
• Mechanical, electrical and plumbing basics related to feed and control equipment.

Responsibilities

• Maintain current customer base and service accounts as directed by Sales Reps.
• Improve technical and market knowledge; complete call and service reports.
• Collaborate with sales representatives to update contracts and worksheets.
• Maintain high standard of service to ensure customer satisfaction and handle assigned duties.

Skills

Strong communication

Mechanical aptitude

Electrical & plumbing basics

Driver's license

Education

Technical degree

Job description

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At Kurita, we aim to create new value for water and deliver solutions that support responsible resource use. Our philosophy guides us: “Study the properties of water, master them, and we will create an environment in which nature and humanity are in harmony.” We act with integrity, customer focus, and a steadfast commitment to innovation and safety.

Senior Field Technical Service Representative

Overview

As a Senior Field Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.

The Senior Field Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees. Support Sales Force where assigned.

This individual is responsible for his/her participation in the field training program, including acquiring all assigned technical and mechanical knowledge. A Senior Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers’ and prospects’ operations and for becoming a producing member of the company sales and service team.

Title: Senior Technical Service Representative

Location: Austin or San Antonio, Texas

Travel: 0-10% overnight travel. Daily local travel with company car

Comp: $70,000 to $80,000 plus bonus

Responsibilities

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps
• Improve technical and market knowledge
• Complete call reports, service reports and business reviews as required
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
• Performance of other duties as assigned

Qualifications

• Technical Degree or Minimum 2 Years Sales or Technical Experience
• “In-House” Training as needed to meet objectives
• Field Training with other reps to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment.
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Kurita Group specialises in optimising the reliability and efficiency of industrial plants and projects. Our customised technologies and patented products for industrial water, paper and process treatment improve plant efficiency and plant lifetime as well as reducing costly downtimes.