Customer Service Representative

Kurita Europe GmbH; Brooklyn Park (MN); Hybrid; USD 31,684 - 38,572; Full time

Job summary

Kurita Europe GmbH in Brooklyn Park, MN is seeking a Customer Service Representative to join our growing team. You’ll handle order entry, quotes, and customer communications with accuracy and responsiveness to support on-time fulfillment.

You’ll analyze inquiries, process returns and credits, and work closely with Sales to resolve issues while meeting KPIs. Hybrid work (3 days in-office, 2 days remote) offers a balanced schedule and opportunities to contribute to process improvements.

Qualifications

• Associates Degree and 2+ years of professional Customer Service Experience, or 4 years Customer Service related experience.
• Strong problem-solving skills; Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment; strong organizational skills; experience with Microsoft Office; ERP software experience is a plus; excellent order entry experience and attention to detail.

Responsibilities

• Order & Quote Entry: Accurately enter sales orders and quotes to support fulfillment and invoicing; communicate with Sales Team and customers to gather information and update records.
• Customer Support: Respond to phone, email, and web inquiries; resolve time-sensitive issues and provide guidance to Sales when necessary.
• Returns, Credits, and Credit Rebills: Process returns, credits, and rebills with necessary approvals.
• KPIs: Meet established KPIs; contribute to new/updated KPIs.
• Other Duties: Perform additional responsibilities as needed to support the team.

Skills

Problem-solving

Communication

Interpersonal skills

Multi-tasking

Organizational skills

Microsoft Office

ERP software

Order entry

Education

Associates Degree

Tools

Microsoft Office

ERP software

Job description

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At Kurita, we aim to create new value for water and deliver solutions that support responsible resource use. Our philosophy guides us: “Study the properties of water, master them, and we will create an environment in which nature and humanity are in harmony.”We act with integrity, customer focus, and a steadfast commitment to innovation and safety.

Customer Service Representative

BRIEF DESCRIPTION

Join our dynamic and evolving customer service team! We are in an exciting period of growth and transformation, enhancing our processes to better serve our customers. As a Customer Service Representative, you’ll play a key role in ensuring accurate and timely order entry, root cause problem analysis/resolution, and customer impact management. If you’re looking for an opportunity to contribute your ideas, grow with a team that values continuous improvement, and make a real impact on the customer experience, we’d love to hear from you!

Job Title: Customer Service Representative

Location: Brooklyn Park, MN (Hybrid 3 days in-office 2 days remote)

Hours: 8:30am - 5:00pm CST

Comp: $23-28/hour

Responsibilities:

• Order & Quote Entry: Accurately enter sales orders and chemical/reagent quotes to support successful order fulfillment and invoicing. Communicate with the Sales Team and customers to gather necessary information and update customer records as needed.
• Customer Support: Respond to phone, email, and web inquiries from customers, sales teams, and internal departments in a timely and professional manner. Use critical thinking and decision-making skills to resolve time-sensitive issues, including lost account closures, order follow-ups, and return processing. Provide training or guidance to the Sales Team when necessary.
• Returns, Credits, and Credit Rebills: Process returns, credits, and credit rebills accurately, including investigation and obtaining necessary approvals.
• Key Performance Indicators (KPIs): Meet all established KPIs related to individual and team performance. Provide input for new or updated KPIs to enhance department efficiency.
• Other Duties as Assigned: Perform additional responsibilities as needed to support the team and department

Qualifications:

• Education/Experience:
  Associates Degree and a minimum 2 years of professional Customer Service Experience, or 4 years Customer Service related experience.
• Knowledge, Skills and Abilities:
  Strong problem-solving skills
  Strong communication and interpersonal skills.
  Ability to multi-task and work in a fast-paced environment.
  Strong organizational skills.
  Strong computer skills including exposure to Microsoft Office
  ERP software experience is a plus
  Excellent order entry experience and attention to detail
  Experience with returns and return processes

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Kurita Group specialises in optimising the reliability and efficiency of industrial plants and projects. Our customised technologies and patented products for industrial water, paper and process treatment improve plant efficiency and plant lifetime as well as reducing costly downtimes.