Senior Field Tech Analyst — Onsite IT Support

BJC HealthCare; St. Louis (MO); On-site; USD 34,000 - 48,000; Full time

Job summary

BJC HealthCare is hiring for a Senior Field Services Tech Analyst role. This on-site position is based at Christian Hospital BJH in St. Peters, MO, and requires local IT experience.

The Senior FTS Analyst will be the face of IT for end users, with a focus on providing friendly, effective technical support. The role includes mastery in configuration or deployment, working to develop breadth of knowledge across FTS functions, and supporting installation, testing, and configuration activities while

Qualifications

• High School Diploma or GED required.
• Less than 2 years IT support experience preferred.
• Bachelor’s degree preferred.
• Local to the St. Louis area.

Responsibilities

• Installs or removes system components per installation instructions.
• Conducts standard tests and contributes to investigations of problems and faults.
• Contributes to the operational configuration of network components.
• Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
• Assists with audits to check the accuracy of information and undertakes corrective action under direction.

Skills

FTS responsibility

Configuration

Deployment

User support

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Additional Information About the Role

BJC is hiring for a Senior Field Services Tech Analyst position. This will be onsite at Christian Hospital BJH in St. Peters. We are looking for prevous IT experience. Must be local to the area.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Preferred Qualifications

Role Purpose

The Senior Field Technology Support (FTS) Analyst has developed a mastery in at least one area of FTS responsibility (configuration or deployment) and is recognized as a go-to resource in that area. The Senior FTS Analyst is working in the alternate discipline (configuration or deployment) to develop a comprehensive understanding of the full breadth of technology managed within the FTS function. The person in this role is the face of IT for the end users they interact with and as such much have a pleasant demeanor and enjoy supporting people with technical issues and needs.

Responsibilities

Installs or removes system components using supplied installation instructions and tools.

Conducts standard tests and contributes to investigations of problems and faults.

Contributes to the operational configuration of network components.

Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.

Assists with audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Minimum Requirements

Education

High School Diploma or GED

Experience

<2 years

Preferred Requirements

Education

Bachelor's Degree

Experience

2-5 years

Supervisor Experience

No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer