Senior Field Support Supervisor - Malta, NY

1000 KLA Corporation; New York (NY); On-site; USD 81,000 - 138,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k)

Employee stock purchase program

Job summary

KLA in Malta, NY seeks a Supervisor to coordinate and deliver installation, repair, preventive maintenance and engineering upgrades at client sites. You will ensure records, controls, and timely scheduling while working with design management and specialists to resolve issues.

The role requires a Bachelor's degree in a technical field or business administration and up to 20% travel. Base pay ranges from $81,300 to $138,200 annually with comprehensive benefits and growth opportunities.

Qualifications

• Bachelors degree in technical field or business administration and 4 years of experience in the semiconductor industry.
• Ability to travel up to 20%.

Responsibilities

• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Maintains adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention.

Skills

Project coordination

Communication

Leadership

Travel availability

Education

Bachelor's degree in technical field or business administration

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

• Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
• Ensures adequate records and systems are maintained.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention.
• Selects, develops and evaluates personnel to ensure the efficient operation of the function.

Supervisor - Scope

Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives. Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at customer sites. Ensures adequate records and systems are maintained. Attends meetings, prepares, and presents material that report to management on the state of the business. COMPLEXITY: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. DISCRETION: Erroneous decisions or failure to achieve results will cause delays in schedules. INTERACTION: Frequently interacts with subordinates, outside customers and functional peer groups at management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. SUPERVISION: Provides direct supervision to professional individual contributors. Acts as advisor to unit and may become actively involved, as required, to meet schedules and resolve problems.

Minimum Qualifications

• Bachelors degree in technical field or business administration and 4 years of experience in the semiconductor industry.
• Ability to travel up to 20% Prefer previous management/supervisor experience but not required.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $81,300.00 - $138,200.00 Annually Primary Location: USA-NY-Malta-KLA

• participation in performance incentive programs
• medical
• dental
• vision
• life
• other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off
• paid company holidays
• family care and bonding leave

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Additional Information

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.