Remote Service Desk Lead — 24/7 Enterprise IT & VIP Support
DecisionPoint Corporation
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Job summary
DecisionPoint Corporation seeks a Service Desk Lead to manage daily operations for the USMEPCOM ENLIST program. This remote role requires an active Secret clearance and supports 24/7/365 operations.
You will oversee queues, staffing, escalations, and VIP support, using ServiceNow to analyze trends and coordinate with process owners and government leadership, ensuring optimal service quality and compliance.
Qualifications
- Six years of enterprise IT support experience.
- ServiceNow expertise.
Responsibilities
- Oversee ticket queues, staffing schedules, escalations, VIP support, and service quality.
- Use ServiceNow to analyze trends and coordinate with process owners and government leadership.
Skills
Tools
Job description
DecisionPoint Corporation seeks a Service Desk Lead to manage daily operations for the USMEPCOM ENLIST program. This remote role requires an active Secret clearance and supports 24/7/365 operations.
You will oversee queues, staffing, escalations, and VIP support, using ServiceNow to analyze trends and coordinate with process owners and government leadership, ensuring optimal service quality and compliance.
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