Senior Field Software Systems Engineer

Nearfield Instruments; Portland (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

Nearfield Instruments in Portland, OR seeks a Senior Software Systems Engineer to bridge customers, the U.S. field team, and RTD software engineers.

You’ll assess how the software platform performs in real-world manufacturing environments, identify improvement opportunities, and drive enhancements that boost functionality, stability, usability, and customer productivity. This is not a software development or coding position.

Qualifications

• 8+ years of experience supporting complex semiconductor capital equipment or similarly sophisticated technical systems.
• Strong understanding of software architecture within hardware-based systems.
• Experience troubleshooting distributed software applications, Windows and/or Linux environments, networking, databases, and system communications.
• Experience supporting software releases, upgrades, patches, and version management.

Responsibilities

• Serve as the primary software systems expert supporting Nearfield products at customer sites.
• Troubleshoot software, system integration, and platform issues across complex semiconductor metrology equipment.
• Install, configure, validate, and support software releases, upgrades, hot fixes, and service packs.
• Work closely with RTD software engineering teams to investigate software defects and validate corrective actions.
• Capture customer feedback and translate operational requirements into clear functional improvement requests.
• Validate new software functionality in the field prior to broad customer deployment.
• Support root cause investigations involving software, hardware interfaces, automation, and system performance.
• Partner with Applications, Service Engineering, Program Management, and Product Development to improve overall product performance.
• Develop troubleshooting guides, best known methods (BKMs), and field documentation that improve global service effectiveness.
• Assist with customer demonstrations, product evaluations, and new product introductions from a software systems perspective.
• Support customer escalations requiring detailed software diagnostics and cross-functional coordination.
• Travel as required to customer locations within the United States and periodically to Nearfield headquarters in the Netherlands.

Education

Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, Software Engineering, Computer Science, Physics, or a related technical discipline

Job description

Nearfield Instruments in Portland, OR seeks a Senior Software Systems Engineer to bridge customers, the U.S. field team, and RTD software engineers.

You’ll assess how the software platform performs in real-world manufacturing environments, identify improvement opportunities, and drive enhancements that boost functionality, stability, usability, and customer productivity. This is not a software development or coding position.