Senior Field Services Lead – Nationwide Telecom Installations

Default Brand; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Company vehicle provided

Job summary

Default Brand seeks a Lead Field Services Technician to oversee installation, maintenance, and troubleshooting of telecommunications and networking systems across the United States. The role requires leading field teams, mentoring technicians, and ensuring safety and compliance during multi-site deployments.

You will travel 100% nationwide, manage assets, and coordinate with internal departments and contractors to resolve issues.

Qualifications

• Minimum 5 years telecom/networking installation, repair, or maintenance experience.
• At least 2 years in a leadership or advanced technician role (e.g., FST II or equivalent).
• Valid driver’s license with a clean driving record.
• Willingness to travel up to 100% and work on-site at customer facilities.

Responsibilities

• Lead and execute installation, programming, and repair of telecom and networking hardware/software, including phones, kiosks, WAPs, tablets, and video terminals.
• Conduct and approve site surveys and BOM engineering; create and review technical diagrams.
• Perform quality assurance audits on installations to ensure compliance.
• Travel nationwide for installations and service calls and lead multi-site deployments.
• Mentor field service associates and provide technical guidance and product education.
• Create As-Built documentation and network designs for completed installations.
• Fill out Job Hazard Assessments and conduct safety meetings to ensure compliance.
• Interface with internal departments, vendors, and contractors to troubleshoot issues.

Skills

Telecom installation

Networking hardware

Project leadership

Site surveys

Troubleshooting

Vendor liaison

Safety compliance

Education

High school diploma or GED

Certifications: BICSI/CCNA/MCSE

Tools

Adtran AOS

Cisco IOS

Windows OS

Visio

Adobe tools

Job description

Default Brand seeks a Lead Field Services Technician to oversee installation, maintenance, and troubleshooting of telecommunications and networking systems across the United States. The role requires leading field teams, mentoring technicians, and ensuring safety and compliance during multi-site deployments.

You will travel 100% nationwide, manage assets, and coordinate with internal departments and contractors to resolve issues.