Senior Field Service Technician – On-Site Repairs & Up-Time

DOCUmation; Austin (TX); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Bonus opportunities

Paid holidays

Generous PTO

Life insurance

Disability insurance

Technical training

Career advancement

Job summary

DOCUmation in Austin, TX is seeking a Master Service Technician to troubleshoot and repair office equipment across a broad product line. This role covers the full array of DOCUmation service responsibilities with emphasis on timely, cost-efficient maintenance and high customer satisfaction.

The position offers a company vehicle for travel, training opportunities, paid holidays, generous PTO, and company-paid life and disability insurance, with room for career advancement within a long-standing

Qualifications

• 5+ years at an Associate or Entry Level Technician position preferred
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications – verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Complete all administrative aspects of the job on-time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Perform other activities that support DOCUmation and our service organization.

Skills

Technical knowledge

Problem identification

Attention to detail

Customer service

Communication

Planning & organizing

Teamwork

Quality focus

Follow-up

Education

High School Diploma

AA Degree / technical training

Xerox Production training

A+ / N+ Certification desired

6 Manufacturer Training Classes

PA Rating / exceeds requirements

Tools

Copier/Printer knowledge

Job description

DOCUmation in Austin, TX is seeking a Master Service Technician to troubleshoot and repair office equipment across a broad product line. This role covers the full array of DOCUmation service responsibilities with emphasis on timely, cost-efficient maintenance and high customer satisfaction.

The position offers a company vehicle for travel, training opportunities, paid holidays, generous PTO, and company-paid life and disability insurance, with room for career advancement within a long-standing