Senior Field Service Technician - Heavy Equipment

Holt Co.; Woodway (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Holt Co. in Texas seeks a Field Service Technician IV to perform face-to-face service at off-site locations, diagnosing and repairing light and heavy construction equipment.

The incumbent will lead teams, prepare service reports, and maintain DOT-logged safety records while meeting flat-rate times. Travel with overnight stays may be required; a valid CDL and ownership of required tools are expected.

Qualifications

• Knowledge of safe work procedures and practices.
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical.
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems.
• Exceptional skills in customer service.
• Intermediate diagnostic and trouble-shooting skills.
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources.
• Operation and control skills of equipment or systems.
• Equipment selection skills to determine the kind of tools and equipment needed to do a job.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to operate a crane and forklift, and obtain required certifications/licenses.
• Ability to meet deadlines and work under fast-paced, time constraining circumstances.
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Responsibilities

• Performs intermediate repairs and troubleshooting offsite with minimal supervision.
• Removes and installs parts, disassembles and assembles components to CAT specifications.
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments.
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; accesses databases as needed.
• Acts as a team leader and mentors/coaches
• Participates in the quotation of work orders
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the DOT
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicles in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may mentor lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Skills

Safety procedures

Equipment knowledge

Hydraulics knowledge

Diagnostics & troubleshooting

Customer service

Communication skills

Time management

Crane & forklift operation

Dexterity & precision

Plan & organize

Education

High school diploma or equivalent

MSHA certification

Air conditioning certification

Crane/Rigger certifications

Job description

Holt Co. in Texas seeks a Field Service Technician IV to perform face-to-face service at off-site locations, diagnosing and repairing light and heavy construction equipment.

The incumbent will lead teams, prepare service reports, and maintain DOT-logged safety records while meeting flat-rate times. Travel with overnight stays may be required; a valid CDL and ownership of required tools are expected.