Senior Field Service Technician

AtWork Personnel; United States; On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

AtWork Personnel seeks a Senior Field Service Technician in Temecula, CA. This office-based role requires regular travel to customer sites (about 80% on-site support, 20% travel).

You will mentor junior technicians while addressing hands-on service tasks for industrial inkjet printing equipment and similar systems. The ideal candidate has 5–7+ years in field service, strong electrical/mechanical skills, and ability to train others.

Qualifications

• 5–7+ years in field service or technical support
• Experience servicing industrial/manufacturing equipment
• 1–2 years leading or mentoring technicians
• Strong documentation skills

Responsibilities

• Troubleshoot, repair, and maintain industrial equipment at customer sites
• Provide electrical and mechanical troubleshooting
• Perform equipment setup, testing, and repair
• Serve as escalation point for complex issues
• Provide technical support via phone, email, video, and in person
• Travel to customer sites ~3–5 times monthly
• Mentor junior technicians and assist in training
• Develop and improve service procedures

Skills

Field service experience

Electrical troubleshooting

Mechanical troubleshooting

Customer communication

Mentoring technicians

Independent work style

Education

Associate degree or technical/trade certification in electronics/electromechanical/industrial tech

Tools

Microsoft 365

Job description

Job Openings >> Senior Field Service Technician
Senior Field Service Technician
Summary

| Title: | Senior Field Service Technician |
| ID: | 56380612922TEM |
| Date Posted: | 08/19/2026 |
| Industry – Job Category: | Information Technology |
| City: | Temecula |
|————————–|———————————|

More about this job >
Description

Location: Temecula, CA

Pay: $30–$40/hour DOE

Schedule: Full-Time

Travel: 20% – Regular local/regional travel to customer sites, approximately 3–5 visits per month

Position Overview

We are seeking an experienced Senior Field Service Technician. This is primarily an office-based technical position requiring regular travel to customer sites (about 80% Customer IT Support and about 20% travel). In addition to hands‑on service responsibilities, this individual will serve as a senior technical resource and mentor to junior technicians as the service department continues to grow.

The ideal candidate brings a strong electrical, mechanical troubleshooting background, excellent customer-facing communication skills, and previous experience servicing industrial equipment in manufacturing, printing or packaging environments.

Training will be provided on company‑specific equipment, processes, and procedures.

Key Responsibilities

• Troubleshoot, diagnose, repair, install, and maintain industrial equipment at customer locations (Industrial inkjet printing equipment)
• Provide hands‑on electrical and mechanical troubleshooting support
• Perform equipment assembly, setup, testing, and repair
• Serve as an escalation point for complex or critical technical issues
• Provide technical support to customers by phone, email, video, and in person
• Conduct customer site visits approximately 3–5 times per month
• Build strong customer relationships by providing responsive and professional technical support
• Train and mentor junior Field Service Technicians
• Assist with onboarding and technical training of new service team members
• Provide technical training and equipment education to internal departments
• Develop, document, and improve service procedures and technical processes
• Establish and maintain service protocols and quality standards
• Identify opportunities to improve equipment performance and service efficiency
• Communicate technical challenges, customer concerns, and service progress to leadership
• Maintain accurate service and technical documentation
• Perform additional technical and field‑service responsibilities as needed

Qualifications

• 5–7+ years of field service, equipment maintenance, or technical support experience
• Hands‑on experience servicing industrial or manufacturing equipment
• At least 1–2 years of experience leading, mentoring, or training other technicians
• Strong electrical, mechanical, and electromechanical troubleshooting abilities
• Mechanically inclined and comfortable using hand and power tools
• Ability to diagnose technical problems independently and determine appropriate solutions
• Strong customer service and communication skills
• Comfortable communicating with customers by phone, email, video, and in person
• Ability to read and understand technical documentation, procedures, and equipment manuals
• Strong organizational and documentation skills
• Proficiency with Microsoft 365, including Outlook, Word, and Excel
• Ability to work independently in field environments with limited supervision

Education

• High school diploma or equivalent required
• Associate degree or technical/trade school certification in electronics, electromechanical technology, industrial technology, or a related technical discipline required

Preferred Experience

Candidates with experience servicing equipment within the following environments are strongly encouraged to apply:

• Industrial inkjet printing equipment
• Coding and marking systems
• Packaging machinery
• Printing or labeling equipment
• Automated production equipment
• Manufacturing equipment
• Electrical/electromechanical systems
• Industrial maintenance and repair

Travel & Physical Requirements

• Ability and willingness to travel regularly to customer sites
• Customer visits may occasionally require early mornings or evenings depending on production schedules
• Ability to spend extended periods standing, walking, sitting, and driving
• Ability to occasionally lift up to 25 lbs.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Equipment maintenance or technical support: 5 years (Required)
• leading, mentoring, or training other technicians: 1 year (Required)

Ability to Commute:

• Temecula, CA 92591 (Required)

Work Location: In person

Contact: [e-mail]