Senior Field Service Technician

Xylem; Tewksbury (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem is seeking a Field Service Technician Level 2 in Massachusetts. You will start up and commission projects, perform preventative maintenance, and troubleshoot submersible wastewater pumps at customer sites. Training will be provided, and you will interact with customers to ensure satisfaction.

The role requires mechanical inclination, problem-solving, and ability to read schematics. A background in HVAC, electrical work, plumbing, diesel/mechanical systems, or construction is advantageous,

Qualifications

• HS diploma or equivalent.
• 2–5 years of technical/mechanical work experience.
• Experience with water/wastewater highly preferred.
• Able to pass background check & pre-employment drug screen.

Responsibilities

• Evaluate, repair, and conduct hydraulic, mechanical, and electrical testing of submersible wastewater pumps.
• Troubleshooting of electrical control panels.
• General understanding of schematics and wiring diagrams.
• Perform start-ups and train customers on the equipment.
• Preventative maintenance and emergency callouts.
• Operating and maintaining a service truck with crane and out-riggers.
• Operating industrial equipment in a shop environment such as forklift, overhead cranes, etc.
• Working with various Company provided hand and power tools.
• Accurate record keeping inside Xylem’s work order management system.
• Create and maintain a safe and organized working environment and culture within the organization and following protocols at customer locations.
• Take care of company property.
• Demonstrates High Impact culture through innovation, accountability and empowerment.
• Must be able to function in a team environment.
• Work independently.

Skills

Electrically & mechanically inclined

Critical thinking

Technical communication

MS Office & smart devices

Education

HS diploma or equivalent

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Field Service Technician Level 2!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE

The Field Service Technician Level 2 will be responsible for start-up and commissioning of projects, preventative maintenance, and basic submersible wastewater pump (Flygt) and control panel troubleshooting at customer sites. Product specific training will be provided. Will interact with customers.

Who We Are Looking For

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

CORE RESPONSIBILITIES

• Evaluate, repair, and conduct hydraulic, mechanical, and electrical testing of submersible wastewater pumps
• Troubleshooting of electrical control panels
• General understanding of schematics and wiring diagrams
• Perform start-ups and train customers on the equipment
• Preventative maintenance and emergency callouts
• Operating and maintaining a service truck with crane and out-riggers
• Operating industrial equipment in a shop environment such as forklift, overhead cranes, etc.
• Working with various Company provided hand and power tools
• Accurate record keeping inside Xylem’s work order management system
• Create and maintain a safe and organized working environment and culture within the organization and following protocols at customer locations
• Take care of company property
• Demonstrates High Impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Work independently

Qualifications

• HS diploma or equivalent
• 2 to 5 years of technical/mechanical work experience
• Experience with water/wastewater highly preferred
• Able to pass background check & pre-employment drug screen

Skill Requirements

• Electrically and mechanically inclined
• Demonstrates critical thinking and troubleshooting ability
• Comprehend technical information and communicate it clearly
• Experience with Microsoft Office and smart devices

Leadership Skills

• Proactively seeks feedback from peers, team members, and manager
• Applies new knowledge and tech to improve outcomes within team
• Identifies and mitigates risks
• Breaks down problems effectively and leverages RCA
• Prioritizes team’s and organization’s needs over self
• Owning execution
• Delegates effectively to empower teams to grow
• Considers Xylem-wide implications of decisions
• Performs strongly under pressure or in face of challenges
• Focuses on long-term goals despite setbacks or failures
• Has an effective personal operating model
• Leads change with optimism

Salary and Benefits

The estimated salary range for this position starts at $36/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

• Medical
• Dental
• Vision plans
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

#XylemCareers #GlobalImpact #WaterInnovation