Senior Field Service Technician

Xylem; Randolph (MA); On-site; USD 53,000 - 86,000; Full time

Job summary

Xylem seeks a Senior Field Service Technician to ensure safe working conditions and manage customer satisfaction. This full-time role involves electrical and mechanical skills with travel requirements in a dynamic environment focused on innovative water solutions.

Benefits

Health, Dental, and Vision insurance from day one

Generous retirement savings plan

Paid time off and holidays

Career progression and development plans

Qualifications

• Ability to pass a background check & pre-employment drug screen.
• Construction background highly preferred.
• 2 to 5 years of technical work experience.

Responsibilities

• Create and maintain a safe working environment.
• Function independently or in a team as needed.
• Travel required, approximately 10% overnight.

Skills

Electrical experience

Mechanical skills

Customer service

Critical thinking

Troubleshooting

Education

HS diploma or equivalent

Job description

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Core Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Willingness to learn
• Usually works with direct supervision but can work independently if needed
  
  

Travel Requirements

• Travel required
• 10% travel depending on division & location (overnight stays, away from home). Project durations.
  
  

Qualifications

Education Requirements

• HS diploma or equivalent
  
  

Experience Requirements

• Ability to pass background check & pre-employment drug screen
• Clean driving record
• Construction background highly preferred
• 2 to 5 years of technical work experience
  
  

Skill Requirements

• Electrical, mechanical, diesel fusion exp depending on business unit
• Lead by example
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways
  
  

What We Offer

• Health, Dental and Vision insurance available on your 1st day of employment
• Generous retirement savings plan
• Generous PTO package and paid holidays
• Career progression and development plans
• Company wellness, rewards and recognition, and employee discount programs
  
  

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and

Salary Range

$53,200.00 - $85,100.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.



Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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