Senior Field Service Technician | Remote Position

IDEAL ELECTRIC COMPANY; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

IDEAL ELECTRIC COMPANY seeks a Senior Field Service Technician for remote work, tasked with servicing high-power motors and generators globally. The position offers growth opportunities within a leading manufacturer in electrification, emphasizing technical support, diagnostics, and customer relations. Ideal candidates will have substantial experience and a commitment to safety and excellence.

Benefits

Competitive wages

Life insurance

Retirement plan with employer contribution

Qualifications

• Five to ten years working in a related field with practical experience operating large rotating electrical equipment.
• Experienced in B2B customer interactions and technical support.
• Military experience is a plus.

Responsibilities

• Perform service, diagnostics, repair, and maintenance on large electric motors and generators.
• Provide world-class customer service.
• Travel extensively domestically and internationally.

Skills

Analytical Thinking

Problem Solving

Communication

Technical Literacy

Attention to Detail

Education

High School Diploma or equivalent

Technical school education

Tools

Microsoft Office 365

Job description

IDEAL ELECTRIC COMPANY, formerly Hyundai Ideal, specializes in the design and manufacture of high-power, specialty electric motors, generators, condensers, switchgear, power systems and controls up to 50 MVA. The company is a globally recognized, leading supplier of low and medium-speed generators for engine, gas, steam, geothermal and hydroelectric installations. Our custom induction, synchronous and permanent magnet motors are found in every application and are built to the highest specifications and all standards.

Senior Field Service Technician | Remote Position

IDEAL ELECTRIC COMPANY, a proud 122-year-old American-owned electric motor and generator manufacturer, is seeking an experienced Senior Field Service Technician for a remote position serving customers worldwide. In an exciting time of growth for American manufacturing and electrification, this role offers the opportunity to work on critical, high-power rotating machinery that powers the world's most demanding applications.

As a Senior Field Service Technician reporting to the After Market Services Manager, you'll perform service, diagnostics, repair, and preventive maintenance on very large, high-power electric motors and generators during field visits both domestically and internationally. This role requires someone who takes pride in solving complex technical challenges, values customer relationships, and shares our commitment to excellence and continuous improvement.

Whether you're an experienced field service professional or a skilled technician ready to expand into advanced rotating machinery, this is your opportunity to represent a company with thousands of customers worldwide and be part of executing high-value contracts on critical equipment. At IDEAL, we believe in doing things right, getting better every day, and building products that power the world's most critical applications. Join us and help build this American IDEAL.

RESPONSIBILITIES & EXPECTATIONS

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Complete assigned work in compliance with policies and procedures
• Provide world-class customer service and customer-facingskills

When not traveling:

• Report to the Mansfield, Ohioplant; remote work option is an optionfor this position, with occasional requirements to travel to the Mansfield facility
• Provide technical support to customers (phone, virtual, in-person when needed)
• Prepare/organize service trips
• Research and preparesupporting documentation
• Arrange travel
• Complete any customer-required training/testing before travel
• Plan services and support operations
• Job-specific expense reporting
• Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, etc.

When Traveling:

• Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house, or virtual)

DESIRED QUALIFICATIONS & COMPETENCIES

• High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

WORKING CONDITIONS AND WORK HOURS

• Daily 8-12 hours. Weekly 40-80 hours. Overtime as required, subject to customer site schedules and may vary based upon the specific needs of individual assignments. May be exposed to extreme temperatures and confined spaces
• Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
• Must be able to travel extensively throughout the United Statesand abroad

REQUIREMENTS & DISCLOSURES

• Must be able to obtain and maintain a valid passport and a US-issued driver's license
• Must maintain a driving record that is acceptable for coverage under the company's insurance plan
• Management reserves the right to assign or reassign duties and responsibilities to this position at any time
• This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice
• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl
• The employee is occasionally required to sit, climb, or balance
• Must pass a post-offer, pre-employment physical to assess the ability to perform the physical aspects of the job
• Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
• We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status
• IDEAL is a drug-free workplace

BENEFITS

• Competitive wages
• Life insurance
• Retirement plan with employer contribution

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The Ideal Electric Co. will consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

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1) I certify that all the information provided by me in connection with my application, whether on this document or not, is true and complete, and I understand that any misstatement, falsification, or omission of information may be grounds for refusal to hire or, if hired, termination.

2) I understand that as a condition of employment, I will be required to provide legal proof of authorization to work in the U.S.

3) I authorize any of the persons or organizations referenced in this application to give you any and all information concerning my previous employment, education, or any other information they might have, personal or otherwise, with regard to any of the subjects covered by this application, and I release all such parties from all liability from any damages which may result from furnishing such information to you.* I certify that all information provided is true and complete

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