Resident Field Service Technician

BlackBerry Inc.; Hawesville (KY); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical plan

401k plan

Life insurance

Disability benefits

On-site training

Employee discounts

Job summary

ABB is seeking a Field Service Engineer to perform on-site service at customer sites across the Midwest. You will troubleshoot electrical systems, perform preventive maintenance, and coordinate material needs to minimize downtime.

Work includes training field staff, identifying improvements, and responding to service requests. A on-call 24/7 availability and potential travel are required. ABB offers strong benefits and career growth opportunities.

Qualifications

• Associate degree with 5+ years in field service or HS diploma with 7+ years experience.
• Experience with electrical systems or electronics and testing equipment.
• Willingness to be on-call 24/7 and travel as needed.

Responsibilities

• On-site work with customers to identify improvements and reduce pain points.
• Perform field service tasks, preventative maintenance, and issue analysis.
• Prepare material lists and ensure availability of parts and equipment.
• Act as trainer for field service staff when needed.

Skills

Electrical systems

Electrical testing tools

Field service

DCS/PLC networking

On-call availability

Troubleshooting

Education

Associate's degree in technical field

High School diploma + 7+ years experience

Tools

QCS systems

DCS/PLC basics

Voltmeters & multimeters

Networking basics

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:AUPI Service Midwest Region Operations M__In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.The work model for the role is: Onsite at customer site.Key ResponsibilitiesWorking with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.Performing resident field service tasks, preventative maintenance, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.Acting as trainer when needed, for field service associates and customers.QualificationsAssociate's degree with 5+ years in field service, preventative maintenance, etc…, or HS diploma with 7+ year of experience.Experience working with electrical systems or electronics. Electrical test equipment (voltmeters, multimeters, etc...) Troubleshooting up to 240 VAC/870 VDC systems.Experience with QCS systems is highly preferred.DCS, PLC and networking experience is nice to have.Papermaking knowledge is nice to have.Must be available for on-call 24/7 if needed.We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forwardWhat's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.More About UsABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.MyBenefitsABB.comABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to myBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.#ABBCareers#RunwithABBBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.