Associate Resident Service Technician

BlackBerry Inc.; Cleveland (OH); On-site; USD 54,000 - 86,000; Full time

Benefits offered by this job

Health, Life & Disability

401k with Company Contributions

Employee Stock Acquisition Plan

11 paid holidays

Employee discounts

Job summary

ABB Energy Industries is seeking an Associate Resident Service Technician to deliver on-site field service for ABB's Distributed Control System in Norfolk, VA, working with customers and a regional team to keep industrial plants running safely and efficiently.

You will troubleshoot hardware and software issues, respond to inquiries with accuracy, and follow ABB processes. The role offers mentorship and multiple career paths, including Advanced Services, ABB University, and Technical Support.

Qualifications

• High school diploma or GED required.
• Demonstrated communication, problem solving, and teamwork skills.
• Strong customer focus and professional attitude.

Responsibilities

• Provide on-site service to ensure safe and efficient plant operation.
• Troubleshoot DCS hardware and software and manage support requests.
• Respond to customer questions with accuracy and timeliness.
• Maintain follow-up with customers to ensure advice is effective.

Skills

Effective communication

Problem solving

Teamwork

Customer focus

Professional attitude

Education

High School diploma or GED

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Regional Service Manager__In this role you will be responsible for Resident Field Service in Automation Energy Industries Service.Associate Resident Service Technicians perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service.As an Associate Resident Service Technician in Norfolk, VA you will be required to work independently and as part of a team based on customer/contract requirements.The work model for the role is: OnsiteThis role is contributing to Automation Energy Industries.You will be mainly accountable for:Provide site service to ensure safe and efficient plant operation utilizing ABB's Distributed Control System.All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).Troubleshoot distributed control system hardware, software issues, and manage technical support requests on the customers’ behalf to optimize system performance.Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.Our team dynamicsYou will join the Field Service team, where you will be able to thrive.Work Experience: Qualifications for the roleHigh School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.You will embark on a journey which will see you develop and be mentored to provide outstanding field service support of ABB's Distributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of our previous Trainees that continue to have successful careers at ABB.A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years of domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.More about us:ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employeesGo to myBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $53,500 and $85,600 annually.Come Make a world of difference with ABBWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.