Senior Field Service Technician

Morris Business Solutions; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

10% increase over current pay

Monthly bonuses (up to $270/month)

401K with company match

Health, dental, vision, and life insurance

Up to 5 weeks PTO + 8 paid holidays

Company-provided vehicle

Relocation assistance or Signing Bonus

Uniforms provided

Performance-based company trips

Job summary

A leading office technology provider in the Carolinas is seeking a Senior Field Technician. In this role, you will manage service for Xerox and Kyocera MFPs, perform preventive maintenance, and support other technicians. This position is ideal for independent and self-motivated professionals aspiring for higher pay and better responsibility.

Qualifications

• 5+ years’ experience servicing Xerox equipment required.
• Experience with PrimeLink and Versant is a plus.
• Valid driver’s license and self-motivated.

Responsibilities

• Perform on-site service and maintenance on Xerox and Kyocera MFPs.
• Troubleshoot hardware issues and provide second-level support.
• Maintain accurate service records and communicate clearly with customers.

Skills

Diagnostic skills

Problem-solving skills

Effective communication

Basic computer skills

Education

5+ years’ experience servicing Xerox equipment

Tools

Xerox equipment

PrimeLink

Versant

Fiery

Job description

Morris Business Solutions is a leading provider of office technology in North and South Carolina. We’re actively hiring a Senior Field Technician to take full ownership of a designated service territory — supporting and maintaining Xeroxand Kyocera MFPs.

You’ll handle on-site service, troubleshooting, preventive maintenance, and serve as a second-level escalation point for other technicians. This role is designed for independent, self-motivated professionals who take pride in providing high-quality service.

What You'll Do:

Perform hands-on service and maintenance on Xerox and Kyocera MFP equipment

Respond to service calls and troubleshoot hardware issues in the field

Execute preventive maintenance

Provide second-level technical support for other technicians

Maintain accurate service records and communicate clearly with customers

Represent Morris Business Solutions with professionalism

Qualifications:

5+ years’ experience servicing Xerox equipment (required)

Experience with PrimeLink and Versant is a plus

Fiery Experience is a plus

Basic computer skills

Strong diagnostic and problem-solving skills

Effective written and verbal communication

Valid driver’s license

Must be self-motivated and able to work independently

What We Offer:

10% increase over your current pay (based on skill and experience)

Monthly bonuses (up to $270/month)

401K with company match

Health, dental, vision, and life insurance

Up to 5 weeks PTO + 8 paid holidays

Company-provided vehicle (take-home, fuel & maintenance covered)

Relocation assistance or Signing Bonus (if applicable)

Uniforms provided

Performance-based company trips (past trips: Key West, Greece, Ireland)

If you're a skilled technician looking for better pay, more responsibility, and a company that backs high performers — apply now.