Senior Field Service Tech: Lead Mentor, Low-Voltage

Premise One; Anaheim (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Premise One is seeking a Field Service Technician II in Anaheim, CA, to play a crucial role in troubleshooting, maintaining, and repairing low voltage systems. This position requires a self-starter with exceptional technical expertise and a commitment to outstanding customer service.

The Field Service Technician II will also mentor less experienced technicians and participate in the on-call service program. Ideal candidates should have over 5 years of experience in relevant fields and the ability to operate independently in the field.

Qualifications

• 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.
• Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.
• Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.
• Preferred candidates will have a robust background in physical security systems.
• Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.

Responsibilities

• Conduct pre-work site assessments and safety checks to ensure a safe working environment.
• Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.
• Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.
• Implement job plans with a focus on quality assurance and safety compliance.
• Operate independently in the field, making informed decisions to resolve technical issues on-site.
• Diagnose, service, and repair low voltage systems in commercial environments.
• Accurately document all work performed in online ticketing systems and timecards.
• Participate in the on-call rotation, providing emergency after-hours service.
• Maintain the company-issued vehicle in accordance with company standards.
• Maintain a professional appearance and demeanor at all times.
• Provide feedback and suggestions to enhance service delivery.
• Proactively communicate scheduling issues and other concerns.

Job description

Premise One is seeking a Field Service Technician II in Anaheim, CA, to play a crucial role in troubleshooting, maintaining, and repairing low voltage systems. This position requires a self-starter with exceptional technical expertise and a commitment to outstanding customer service.

The Field Service Technician II will also mentor less experienced technicians and participate in the on-call service program. Ideal candidates should have over 5 years of experience in relevant fields and the ability to operate independently in the field.