Senior Field Service Representative

Leonardo DRS; Germantown (MD); On-site; USD 83,552 - 108,618; Full time

Benefits offered by this job

Comprehensive health insurance

Employer matching 401(k)

Paid time off and holidays

Tuition reimbursement

Job summary

Leonardo DRS is seeking a Senior Field Service Representative in Germantown, MD, to support equipment in various environments. The candidate will provide essential technical support and lead responsibilities involving DRS operations.

This role requires an Associate’s degree and 8+ years of experience or equivalent, along with the ability to travel significantly when necessary. Comprehensive benefits package includes health insurance and retirement plans.

Qualifications

• Associate's degree with 8+ years experience or equivalent education/training.
• Ability to travel up to 75% of the time during peak periods.
• Requires U.S. Citizenship and active DOD security clearance.

Responsibilities

• Support DRS equipment at depots and customer field operations.
• Lead and direct the work of other representatives as assigned.
• Provide technical aid to other engineers and support personnel.

Skills

Advanced technical expertise

Application domain knowledge

Ability to lead a technical group

Effective communication

Technical knowledge and assistance

Education

Associate’s degree in related technical field

Job description

Senior Field Service Representative

Location: Germantown, MD, US, 20876

Job ID: 114852

Job Summary

We are seeking self-driven individuals that enjoy working in challenging environments both domestically and internationally.

Job Responsibilities

• Support DRS equipment in operating environments at depots, training sites, and customer field operations with training, operation or repair
• Support all Field Service Activities
• Setup and support demonstrations
• Provide budget, cost and schedule input for design assignments
• Communicate clearly (written and oral) with other company personnel and the customer as required
• Complete documentation as needed and enjoy collaborating with continuous improvement efforts
• Provide feedback on potential proposals.
• Provide technical knowledge and assistance to other engineers and support personnel
• May lead and direct the work of others as assigned
• Support, communicate, reinforce and defend the mission, values and culture of the organization
• Attend appropriate engineering, customer or business meetings
• Lead less-experienced representatives

Qualifications

• Associate’s degree in related technical field with 8+ years experience or equivalent combination of education/training and experience
• Advanced technical expertise and application domain knowledge
• Ability to lead a technical group independently
• Ability to travel up to 75% of the time during peak times of the year

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The salary range for this position is ($83,552/year- $108,618). This range reflects the good faith estimate of pay the employer is willing to offer at the time of posting. Several factors can influence the pay scale, including but not limited to: Federal contract labor categories and contract wage rates, collective bargaining agreements, geographic location, business considerations, scope, and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as prior work experience, specific skills and competencies, education/training, and certifications. In addition to base pay, employees may be eligible for: annual performance-based bonuses, equity awards, and overtime pay (for non-exempt employees as applicable). Our benefits package includes comprehensive health insurance (medical, dental, vision), employer matching 401(k) retirement plan, paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave), parental leave benefits, tuition reimbursement, professional development support, and life and disability insurance coverage.

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.