Senior Field Service Technician

Leonardo DRS; Bridgeton (MO); Sur place; USD 54 586 - 70 962; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) savings plan

Flexible schedules

Professional development programs

Résumé du poste

Leonardo DRS in Bridgeton, MO is seeking Senior Field Service Technicians responsible for providing hands-on technical support of DRS Land Systems products. Candidates will tackle complex equipment issues and provide leadership to other technicians. The position requires travel 50-75% of the time to various customer locations across the CONUS and OCONUS regions.

Applicants should have a high school diploma or GED with significant technical experience, particularly in electrical and mechanical systems. The role includes assembly, troubleshooting, and training opportunities.

Leonardo DRS offers competitive pay and comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• High school diploma or GED with 5+ years of relevant experience.
• Advanced understanding in technical competencies (electrical, mechanical).
• Experience in electrical system troubleshooting.

Responsabilités

• Provide moderately complex technical support for maintenance and repairs.
• Serve as a customer contact for technical issues.
• Conduct repairs using hand tools and test equipment.

Connaissances

Technical support

Electrical troubleshooting

Mechanical skills

Team building

Customer communication

Formation

High School Diploma or GED

Outils

Hand tools

Power tools

MS Office

Description du poste

Senior Field Service Technician

Location: Bridgeton, MO 63044

Job ID: 113085

Job Summary

Leonardo DRS Land Systems is seeking several Senior Field Service Technicians. The ideal candidates will be responsible for providing hands‑on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre‑ and post‑production life cycle. As a Field Service Technician you may do all or some of the following tasks:

• Assembly and support of prototype products
• Real world / real time troubleshooting and repair at various customer sites
• Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required)
• Provide technical support during training events
• Coordinate and perform product upgrades in the field

This position will also provide work leadership and technical assistance to other technicians. This position is based out of Bridgeton, MO but the selected candidate must be willing to travel/deploy to CONUS and OCONUS customer locations 50‑75% of the time.

Job Responsibilities

• Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing
• May provide work leadership and technical assistance to lower‑level technicians
• Serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• Determine and recommend which products or services best fit the customer’s needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
• May provide formal/informal training of customer personnel
• Work variable shifts and up to 12‑hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer’s on‑site scheduling requirements, including working variable shifts and up to 12‑hour shifts while traveling to customer sites to perform necessary testing
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications

• High school diploma or GED with 5+ years of relevant experience
• Must have current experience (within the last 5 years) and an advanced level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…)
• Must have current experience (within the last 5 years) and an advanced level of understanding in electrical system and wiring harness troubleshooting
• Must have current experience (within the last 5 years) and a firm level of understanding in the use and implementation of hand and power tools
• Must be able to identify technical and logistical problems and help determine solutions
• Demonstrate knowledge with advising others on a wide variety of moderately complex technical and logistical problems
• Excellent teambuilding and leadership skills
• Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50‑75% of the year on average
• Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
• Must have or be eligible to obtain U.S. passport
• Must have valid driver’s license to obtain a rental car to transport to and from various assignments
• Must be able to obtain and retain a company-sponsored credit card for use while on business travel
• U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
• Good communications skills (written and verbal)
• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

Benefits

The expected pay scale for this position is $54,586.00 per year to $70,962.00 per year for the state of Illinois. Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly. When extending an offer of employment, Leonardo DRS considers factors such as the scope and responsibilities of the position; federal government contract labor categories and contract wage rates; the candidate’s relevant work experience, education, training, certifications, and key skills; internal equity; and market and business considerations.

Taking care of our people is a top priority at Leonardo DRS. We offer competitive salaries and comprehensive benefits, including medical, dental, vision coverage; a company contribution to a health savings account; telemedicine; life and disability insurance; legal insurance; and a 401(k) savings plan. We champion wellness programs focused on physical, emotional, and financial well‑being. We support career growth and professional development through programs and activities. Work‑life balance is supported with flexible schedules (9/80 program), competitive vacation, health/emergency leave, paid parental leave, and community service hours.

Some employees are eligible for limited benefits only.

Equal Employment Opportunity

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LSY