Senior Field Service & Operations Manager

Hoist & Crane Service Group; Cecil (Washington County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Long and short term disability

401K

Job summary

Hoist & Crane Service Group is seeking an experienced Industrial Technician with supervisory experience to fill a Service Manager role. You will manage field operations, coordinate with planners on scheduling and costs, and work with the Branch Manager on safety, HR, and recruiting duties.

You will also assist field operations with technical troubleshooting, tooling requirements, and parts availability to ensure project profitability and customer satisfaction.

Qualifications

• Must demonstrate strong written and verbal communication.
• Customer service oriented with professional demeanor.
• Familiarity with basic mechanical/electrical systems is preferred.
• Ability to lead teams and coordinate field operations.

Responsibilities

• Manage field operations and profitability for service projects.
• Collaborate with planners on scheduling and job cost control.
• Oversee safety, HR, and recruiting duties with the Branch Manager.
• Assist field teams with troubleshooting, tooling needs, and parts availability.
• Pass pre-employment checks and maintain compliance requirements.

Skills

Strong communication

Customer service

Computer proficiency

Team leadership

Mechanical knowledge

Electrical knowledge

Problem-solving

Physical stamina

Job description

Hoist & Crane Service Group is seeking an experienced Industrial Technician with supervisory experience to fill a Service Manager role. You will manage field operations, coordinate with planners on scheduling and costs, and work with the Branch Manager on safety, HR, and recruiting duties.

You will also assist field operations with technical troubleshooting, tooling requirements, and parts availability to ensure project profitability and customer satisfaction.