Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

WMH Solutions, Inc.; Sumter (SC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Mechanic/Technician to join their elite team. This role offers the opportunity to deliver advanced diagnostics and repairs on cutting-edge equipment while mentoring the next generation of technicians. With a commitment to customer service excellence, you'll engage directly with clients, ensuring their equipment operates at peak performance. Enjoy a dynamic work environment with a company that values your contributions and offers extensive benefits, including competitive pay, health coverage, and professional development opportunities. Don't miss your chance to power your career forward!

Benefits

Premium Health Coverage

Exclusive Training & Career Growth

Generous PTO plan + paid holidays

Competitive pay & performance-Based Incentives

Tool Allowance

Uniforms Provided

PPE & Safety Shoe Allowance

Company Van, Tablet & Fuel Card

401(k) match up to 9%

Ongoing Professional Development

Qualifications

• 5+ years as a mechanic/technician in material handling or automotive industries.
• Advanced knowledge of diesel engines, hydraulics, and electrical systems.

Responsibilities

• Deliver advanced diagnostics and expert-level repairs on heavy machinery.
• Train and develop junior technicians while maintaining peak equipment performance.

Skills

Mechanical Skills

Electrical Systems Knowledge

Hydraulic Systems Knowledge

Problem-Solving Skills

Customer Service Skills

Education

ASE Certification

Forklift Certification

Tools

Diagnostic Technology

Company Van

Job description

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Join to apply for the Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery role at WMH Solutions

Department: Service

Location: Sumter

Description:

Seize the Opportunity: As a Senior Technician, you're not just fixing equipment—you're powering industry, mentoring talent, and driving excellence.

At WMH (www.wmhsolutions.com), we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA, and AL.

WMH is seeking a Senior Mechanic/Technician to join our elite team. You'll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment.

Your Mission: To deliver advanced diagnostics, expert-level repairs, and proactive maintenance that maximizes uptime and efficiency while leading and mentoring the next wave of skilled technicians.

Key Responsibilities

Independence & Field Expertise:

• Hit the Road: Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.
• Own Your Territory: Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
• Be the Expert in the Field: Deliver on-site service with speed, accuracy, and professionalism.

Advanced Diagnostics & Repairs:

• Troubleshoot Like a Pro: Diagnose complex mechanical, hydraulic, and electrical issues with precision and efficiency.
• Fix it Right, The First Time: Execute top-quality repairs & preventive maintenance to maximize uptime & minimize breakdowns.
• Own the Fleet: Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.

Lead & Mentor the Next Generation:

• Train & Develop Junior Techs: Share your expertise and guide the next generation of mechanics.
• Be a Leader: Set the gold standard in service, helping newer technicians refine their skills.

Customer Engagement & Service Excellence:

• Deliver Outstanding Customer Support: Work closely with clients, providing expert consultation, service recommendations, and technical solutions.
• Customer-Focused Communication: Keep customers informed about service updates, repairs, and proactive maintenance.

Documentation & Compliance:

• Precision Documentation: Maintain accurate service reports, repair logs, and work orders.
• Safety & Compliance First: Uphold OSHA standards and industry regulations.

Skills, Knowledge and Expertise

• Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries.
• Technical Expertise: Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery.
• Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus!
• Mechanical & Electrical Skills: Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment.
• Problem-Solving Mindset: Strong troubleshooting and critical-thinking skills.
• Customer Service Excellence: Outstanding communication and relationship-building skills.
• Physical Requirements: Ability to lift 50+ lbs, work in various conditions, and travel within assigned territory.
• Valid Driver's License: Required for company van usage.

Perks of Being a WMH Team Member:

• Premium Health Coverage: Medical, dental, and vision insurance with HSA & PPO options.
• Exclusive Training & Career Growth: Gain cutting-edge technical skills.
• Time to Recharge: Generous PTO plan + paid holidays.
• Competitive pay & performance-Based Incentives: 100% of travel time is paid.
• Tool Allowance: Regular tool reimbursements.
• Uniforms Provided: Laundered weekly.
• PPE & Safety Shoe Allowance: Protective gear and workwear support.
• Company Van, Tablet & Fuel Card: Fully-equipped van for service area.
• 401(k) match up to 9%: Profit-sharing benefits.
• Ongoing Professional Development: Mentorship and leadership training.

Your Cue: Take the Wheel of Your Future!

Don't wait. Be part of something BIG, something BOLD. The future is calling—ignite yours today! Apply now.

Equal Employment Opportunity (EEO) Statement: At WMH, we are committed to fostering an inclusive workplace.