Appliance triage technician / parts coordinator

APPLIANCE SERVICE PLUS; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks an Appliance Triage Technician / Parts Coordinator to work remotely. In this role, you will triage service requests and coordinate parts, utilizing your appliance repair expertise. Ideal candidates have a minimum of 1 year in appliance repair, including sealed system experience. The company offers competitive pay, comprehensive training, and a positive work environment focused on service excellence.

Benefits

401(k) matching

Paid time off

Paid vacation time

Paid holidays

Qualifications

• Minimum 1 year in home major appliance repair experience.
• Must pass drug tests, background checks.
• Experience with sealed system repair required.

Responsibilities

• Respond to service requests and provide triage over phone and video.
• Research and order parts.
• Provide technical support for field technicians.

Skills

Customer service

Problem-solving

Mechanical aptitude

Communication skills

Education

CFC certification

EPA certification

Job description

Appliance triage technician / parts coordinator

Full Time • Fully Remote - US

• 401(k) matching
• Paid time off

Opportunity for an experienced appliance technician that no longer has the ability or desire to do in home service but would like to use their years of knowledge to provide great service to our customers working from their home or our office triaging service requests, coordinating parts and tech support for field technicians.



Standard responsibilities:



- Respond to requests for service from customers and manufacturers and provide over the phone and video triage of service requests.



- Competent use of computer and software.



- Research and order parts. Help with tech support for field techs.



- Provide excellent customer service and meet productivity goals.



- Perform all facets of employment in a safe and efficient manner for yourself, fellow employees, customers and general public.



- Prompt and regular attendance.



- Perform physical requirements of position including: sitting or standing at computer helping customers over the phone, email and text.



- We provide the training, computer, software.



Requirements:



- Enthusiastic, positive work attitude.



- Knowledgeable with ohm/amp meters, read and understand wiring diagrams, have EPA certification for sealed system.



- MINIMUM 1 YEAR IN HOME MAJOR APPLIANCE REPAIR EXPERIENCE including proficiency with sealed system repair.



- Pass drug tests, driving and background checks at time of hire and randomly during employment.



- Currently have and maintain an insurable California drivers license.



- Have good self direction and motivation.



- Ability to work overtime and some Saturdays.



Submit resume covering minimum last 5 years of employment with current personal references.



Job Type: Full-time

Salary: $25.00 - $35.00 per hour



Benefits: (Benefits package varies by location)

• Paid vacation time
• Paid holidays
• 401K
Schedule:
• Monday to Saturday (schedule may vary)
Supplemental pay types:

Experience:

• Major Appliance Repair: 3 year (Required)
License/Certification:
• CFC certification (Required)
Work Location: In person or remote

There will be at least 1 zoom interview along with various tests to determine knowledge, experience and mechanical ability. We may require an in person interview and a in person interview with a technician to determine field experience (the technician interview may be 4-8 hours long).

We at looking to hire someone for the future of the company and would not want you to make a decision to work for us based on a 30 minute zoom call and we would not do that either. We are looking to find the best people for our customers and for our company, that is why we go through the interview process stated above.


We are actively interviewing for this position - Apply today and our hiring manager will follow up!

This is a remote position.

Compensation: $25.00 - $35.00 per hour

As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.

You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.

Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician?

If so, look through our open positions using the filters above!

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.

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Why Should you Consider a Career in Appliance Repair?

High Demand

Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)

Job Security

Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)

Upward Mobility

Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)

Competitive Compensation

Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)

Appliance repair is a very rewarding career. You make a good living helping people. It's never boring, every day is a different adventure. Job security is huge as there will always be a need for good technicians.