Senior Field Service Leader - Gas Engines & Projects

CYPRESS ENGINE ACCESSORIES, LLC; Cypress (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Cypress Engine Accessories, LLC in Cypress, TX, is seeking an experienced Field Service Manager to lead the Service Department, overseeing field and in-house activities, safety, and customer satisfaction. You will manage technicians, plan projects, co‑ordinate with Sales and Operations, develop budgets, and drive continuous improvement while maintaining profitability and high service quality.

This hands-on leadership role requires strong communication, scheduling, and financial oversight across

Qualifications

• Experience leading field service teams in industrial environments.
• Proven ability to plan and coordinate multiple field projects.
• Strong budgeting, labor utilization, and project profitability knowledge.
• Commitment to workplace safety and enforcing requirements.
• Excellent leadership, organizational, and communication skills.
• Ability to travel to customer locations and other Cypress Engine Accessories branches.
• Proficiency with project management, CRM, scheduling, and business systems.

Responsibilities

• Oversee day-to-day field and in-house Service Department operations.
• Plan, schedule, and coordinate service projects, maintenance activities, installations, repairs, and other field service work.
• Manage technician schedules, travel, manpower, and resource allocation.
• Develop and review work scopes and ensure labor, parts, tools, equipment, documentation, and safety requirements are addressed before job commencement.
• Monitor active projects, schedules, priorities, and customer requirements to ensure timely and effective execution.
• Ensure service reports, project documentation, customer communications, and job records are complete and accurate.
• Conduct post-service customer follow-up and address service concerns as necessary.
• Lead, coach, and develop field and in-house service personnel.
• Support recruiting, interviewing, hiring, onboarding, training, and retention of Service Department employees.
• Monitor employee performance, productivity, attendance, and adherence to company expectations.
• Conduct employee coaching, performance evaluations, goal setting, and development planning.
• Identify technical training needs and develop opportunities to strengthen departmental capabilities.
• Lead regular Service Department meetings and maintain effective communication across the team.
• Develop and manage the annual Service Department budget.
• Monitor revenue, labor utilization, overtime, travel, subcontractor costs, equipment expenses, and overall departmental profitability.
• Review job costing and project performance to identify variances, trends, and opportunities to improve margins.
• Ensure customer invoicing is timely, accurate, and supported by required service reports and documentation.
• Monitor departmental KPIs and provide financial and operational reporting to leadership.
• Identify opportunities to improve efficiency, control costs, and increase Service Department profitability.

Skills

Leadership in field service

Project planning

Budgeting & cost control

Safety compliance

Cross-functional collaboration

Customer service

Troubleshooting

Tools

Microsoft Office

Job description

Cypress Engine Accessories, LLC in Cypress, TX, is seeking an experienced Field Service Manager to lead the Service Department, overseeing field and in-house activities, safety, and customer satisfaction. You will manage technicians, plan projects, co‑ordinate with Sales and Operations, develop budgets, and drive continuous improvement while maintaining profitability and high service quality.

This hands-on leadership role requires strong communication, scheduling, and financial oversight across