Senior Field Service Lead — Semiconductor Equipment

KLA-Belgium; Hillsboro (OR); On-site; USD 81,000 - 138,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Employee stock purchase program (ESPP)

Tuition reimbursement

Job summary

KLA in Hillsboro, Oregon is seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results at customer sites.

You will train and certify a team of engineers, coordinate rapid response to critical issues, and drive operational excellence through disciplined processes and strong relationships with engineering and customers.

This role offers high visibility within a global leader in semiconductor equipment and a path to advance your career.

Qualifications

• 3–5 years in a lead or supervisory role.
• 3–5 years supporting semiconductor capital equipment.
• BS/AA degree or equivalent experience.
• Strong project management and organizational skills.
• Clear communication and confident presentation abilities.
• Customer-first mindset with strong interpersonal skills.

Responsibilities

• Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
• Assure training and certification of a team of engineers
• Develop and drive a positive, collaborative work environment
• Learn/ Model KLA business processes
• Be a positive leader that develops team
• Coordinate rapid response to critical issues and customer escalations
• Drive escalations and assure customer focused approach
• Drive operational excellence through strong systems, documentation, and execution discipline
• Develop and maintain strong internal and external relationships
• Manage cost through effective resource deployment and install case oversight
• Present business updates and performance insights to senior leadership
• Represent Customer Operations in Product Life Cycle teams
• Partner cross‑functionally with engineering, customers, and leadership
• Hire, coach, and develop a high‑performing field support team

Skills

Lead/ Supervisory experience

Semiconductor capital equipment

Project management

Communication

Customer focus

Education

BS/AA degree or equivalent experience

Job description

KLA in Hillsboro, Oregon is seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results at customer sites.

You will train and certify a team of engineers, coordinate rapid response to critical issues, and drive operational excellence through disciplined processes and strong relationships with engineering and customers.

This role offers high visibility within a global leader in semiconductor equipment and a path to advance your career.