Senior Field Service Engineer, Semiconductor Equipment

Applied Materials, Inc.; Billerica (MA); Hybrid; USD 51.000 - 70.000; Vollzeit

Zusammenfassung

Applied Materials in Billerica, MA seeks a Customer Engineer III to install, maintain, and upgrade semiconductor equipment. You will use diagnostic techniques and collaborate with senior engineers to address issues while ensuring high customer satisfaction.

The role requires 4–7 years in semiconductor equipment support, an associate degree or equivalent, and willingness to travel up to 50%. Clean-room work and safety protocols apply, with a comprehensive benefits package.

Qualifikationen

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD)
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Must be able to work in a clean-room environment
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Aufgaben

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Collaborate with Senior Field Service Engineers and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems.
• Coordinate with factory personnel and internal technical resources to complete customer-required activities and system support.
• Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management.
• Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence.
• Train, mentor, and provide technical guidance to junior Field Service Engineers (Customer Engineers)

Kenntnisse

Communication skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Valid driver's license

Willingness to travel

Ausbildung

Associate degree or military technical training or field service experience

Bachelor's degree preferred

Tools

Vacuum systems

PVD/Plating equipment

Digital multimeters

Jobbeschreibung

Applied Materials in Billerica, MA seeks a Customer Engineer III to install, maintain, and upgrade semiconductor equipment. You will use diagnostic techniques and collaborate with senior engineers to address issues while ensuring high customer satisfaction.

The role requires 4–7 years in semiconductor equipment support, an associate degree or equivalent, and willingness to travel up to 50%. Clean-room work and safety protocols apply, with a comprehensive benefits package.