Senior Field Service Engineer (SEM/LDB)

ThermoFisher Scientific; City of Rochester (NY); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Bonus potential

401(k) plan

Employee stock purchase

Job summary

Thermo Fisher Scientific is seeking Field Service Engineers at multiple levels (II, III, Senior) to join our Field Service Engineering team across the upper 48 states. The role involves advanced technical support for Electron Microscopy systems and related workflows, with frequent travel and a focus on mentoring and team development.

You will lead high-complex problem-solving efforts, deliver exceptional service, and collaborate with customers to align offerings with business needs.

Qualifications

• Bachelor’s degree or higher in mechatronics, mechanical/electrical/electronic engineering or equivalent.
• 8+ years of experience in SEM, FIB, LDB or related fields.
• Extensive experience in repairing high-tech systems and advanced problem solving.

Responsibilities

• Ensure overall service delivery meets or exceeds client expectations and contractual obligations.
• Provide strategic feedback and technical advice to senior management.
• Engage with internal and external customers to align service offerings with business needs.
• Foster a collaborative and innovative team environment.
• Support professional technical development and career growth of the engineering team.
• Drive continuous improvement initiatives within the department.

Skills

Mentoring

Travel

English communication

Education

Bachelor’s degree or higher in mechatronics, mechanical/electrical/electronic engineering

Tools

SEM

FIB

LDB

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

Opportunities:

We have multiple opportunities to join our Field Service Engineering team at different levels within the upper 48 states: Field Service Engineer II, III, and Senior. Qualifications for each level will be dependent on education and years of experience. We will be hiring candidates throughout the year in different regions.

How You Will Make an Impact:

As a Field Service Engineer, you will provide advanced technical support and assistance, ensuring the efficient performance of sophisticated equipment and systems, specifically for our Materials and Structural Analysis (MSD) Electron Microscopy (https://www.thermofisher.com/us/en/home/electron-microscopy.html) (EM) business that designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

You will lead high-complex problem-solving efforts and help your Supervisor and/or Service Manager to upgrade the technical skills of all Field Service Engineers in your assigned scope to a higher level.

KEY RESPONSIBILITIES:

• Ensure overall service delivery meets / exceeds client expectations and contractual obligations.
• Provide strategic feedback and technical advice to senior management.
• Engage with internal and external customers to align service offerings with business needs.
• Foster a collaborative and innovative team environment.
• Support the professional technical development and career growth of the engineering team.
• Drive continuous improvement initiatives within the department.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s degree or higher in mechatronics, mechanical/electrical/electronic engineering, or equivalent.
• 8+ years of experience in SEM (https://www.thermofisher.com/search/browse/category/us/en/90184058?gptExactMatch=true) , FIB (https://www.thermofisher.com/search/browse/category/us/en/90184056) , LDB or in a related field.
• Extensive experience in repairing high-tech systems and advanced problem solving skills.

KNOWLEDGE, SKILLS, ABILITIES

• Strong mentoring skills.
• Ability to travel frequently.
• Excellent communication skills in English

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Excellent hand-eye coordination and manual dexterity.

BENEFITS

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The hourly pay range estimated for this position Sr Engineer, Field Service based inCalifornia is $49.58–$74.37.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.