Field Service Engineer lll

ThermoFisher Scientific; United States; Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Healthcare

Annual incentive plan

Career development opportunities

Competitive remuneration

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III to deliver expert installation, maintenance, and repair for analytical and microscopy equipment. You will train users and ensure optimal system performance while building strong customer relationships across research institutions, universities, and industrial facilities.

Join a team that supports science globally, with opportunities for professional growth and career advancement in a dynamic lab environment.

Qualifications

• Advanced degree plus 3 years of relevant experience or Bachelor's degree plus 5 years of relevant experience preferred.
• Ongoing technical training and certifications are required.

Responsibilities

• Provide expert installation, maintenance, repair, and calibration services for analytical instruments.
• Diagnose and resolve hardware and software issues.
• Conduct preventive maintenance to ensure optimal system performance.
• Build and maintain positive relationships with customers across institutions and facilities.
• Train and support users in the effective operation of equipment.

Skills

Diagnostic skills

Problem solving

Interpersonal communication

English proficiency

Reading schematics

Windows & networking

Driver's license

Team collaboration

Independent work

Safety protocols

Laboratory environment adaptability

Education

Advanced degree

Bachelor's degree

Tools

Windows OS

Networking basics

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Text about the Location

Ireland Remote / primarily based on-site at a customer semiconductor site in Leixlip, Co. Kildare

Discover Impactful Work

Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

A Day in the Life

You'll resolve complex technical issues, conduct preventive maintenance, install and repair sophisticated analytical and microscopy equipment, and train users to ensure optimal system performance while providing outstanding customer support.

What to expect

• Provide expert installation, maintenance, troubleshooting, repair, and calibration services for sophisticated analytical instruments and microscopy equipment.
• Diagnose and resolve complex hardware and software issues.
• Conduct preventive maintenance to ensure optimal system performance.
• Build and maintain positive relationships with customers across research institutions, universities, and industrial facilities.
• Train and support users in the effective operation of equipment.
• Respond to urgent customer needs when required.
• Travel approximately 25-50% to support customers.
• Work in laboratory and cleanroom environments when required while following all applicable safety protocols.

Keys to Success

Education

• Advanced Degree plus 3 years of relevant experience, or Bachelor's Degree plus 5 years of relevant experience. Preferred fields of study include Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical field. Ongoing technical training and certifications are required.

Experience

• Experience installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments.
• Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems.
• Experience mentoring and training others is preferred.

Knowledge, Skills, Abilities

• Strong diagnostic and problem-solving abilities for hardware and software issues.
• Excellent interpersonal communication skills and proven ability to build positive customer relationships.
• Professional working proficiency in English; additional languages are beneficial.
• Ability to read and interpret technical documentation, schematics, and engineering drawings.
• Proficiency with Windows operating systems, networking, and standard business software.
• Valid driver's license and ability to travel 25-50%.
• Physical ability to lift up to 50 lbs and work in laboratory environments.
• Ability to work independently while maintaining strong team collaboration.
• Ability to follow all safety protocols and work in cleanroom environments when required.

Competencies

• Customer Focus, Accountability, Collaboration, Adaptability, Communication, Technical Problem Solving, and Continuous Learning.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.