Field Service Engineer II (SEM/TEM) Southern California

RXinsider LTD.; San Diego (CA); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Total Rewards package

PTO and holidays

Tuition reimbursement

Commuter benefits

401(k) retirement plan

Employee stock purchase plan

Job summary

Thermo Fisher Scientific in San Diego, CA is seeking a Field Service Engineer II to install, maintain, troubleshoot, and repair advanced electron microscopy systems. You will work with SEM, TEM, and FIB instruments, serving customers across research, industry, and healthcare settings.

Daily activities include on-site installations, planned maintenance, diagnostics, and training customers on system care. Domestic and international travel may be required to support field teams and service projects.

Qualifications

• Bachelor's degree and 3+ years' hands-on experience with electronic analysis tools such as SEM/TEM/FIB.
• Strong diagnosing and repair skills for high vacuum and high voltage systems.

Responsibilities

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order.
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

Skills

Customer service

English proficiency

Troubleshooting

Schematics reading

MS DOS/Windows

Travel readiness

Driver's license

Physical strength

Education

Bachelor's degree

Tools

SEM

TEM

FIB

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

How will you make an impact?

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB). Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service.

Territory:

Work will primarily be in the San Diego, CA area with occasional travel (up to 50% to CA, OR, WA, international, etc.) as needed. The ideal candidate will reside within the assigned territory (San Diego), with a strong preference for candidates based in San Diego, CA within one hour of a major airport.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Day to day activities include:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Minimum Education/Experience

• Bachelor's degree and 3+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• Consistent record of fixing sophisticated systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.

As the world leader in serving science, we empower our colleagues to advance innovative technologies, develop meaningful solutions and build rewarding careers. With revenues of more than $40 billion, we give our professionals with resources and opportunities to make significant contributions to the world. Join us and contribute to our singular Mission — to enable our customers to make the world healthier, cleaner and safer.

Compensation And Benefits

The hourly pay range estimated for this position based in California is $31.73–$47.60. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards