Field Service Engineer II — Install, Service & Optimize Systems

Socket.dev; Hawthorne (CA); On-site; USD 74,000 - 96,000; Full time

Job summary

Dell Technologies's Field Service team supports installations, maintenance, and data collection on customer sites, ensuring accurate, repeatable results. You will work with customers and product teams to resolve inputs and keep schedules on track.

Join us to perform QC checks, communicate clearly, and deliver reliable field service solutions while advancing your engineering capabilities in a dynamic environment.

Qualifications

• 2+ years of related experience in a professional role or equivalent experience.
• Proficiency with tools and diagnostics; accuracy in data entry and documentation.
• Organized and detail‑oriented; follow SOPs and safety standards.
• Ability to translate inputs into clear results and iterate quickly on feedback.
• Clear communication and collaboration skills across teams.

Responsibilities

• Create and run tests under guidance; prepare setups and instrumentation.
• Assist with template updates and maintenance of case repositories.
• Run QC on logs (units, references, metadata) and package results for reviews.
• Track tasks, versions, and approvals in workflow tools.

Skills

2+ years exp

Diagnostics tools

Data entry accuracy

SOPs & safety

Clear communication

Education

Bachelor's degree in Engineering Technology

Tools

ITIL practices

OEM product training

Job description

Dell Technologies's Field Service team supports installations, maintenance, and data collection on customer sites, ensuring accurate, repeatable results. You will work with customers and product teams to resolve inputs and keep schedules on track.

Join us to perform QC checks, communicate clearly, and deliver reliable field service solutions while advancing your engineering capabilities in a dynamic environment.