Senior Field Service Engineer – Automation & Uptime

Temple Health; Boston (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k with company match

Paid Vacation and 13 Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Employee Discount Program

Pet Insurance

Job summary

Mitsubishi Electric Automation, Inc. is seeking an experienced Field Service Engineer to support customers in the greater Boston area, both onsite and remotely.

You will install, calibrate, diagnose, and repair electro-mechanical assemblies and CNC equipment, while promoting value-added services to maximize uptime. You will travel regionally, install components, support diagnostics, and collaborate with senior engineers to ensure customer satisfaction.

Qualifications

• BSEET or equivalent related experience.
• Some experience in field service for industrial automation.
• Knowledgeable on electrical and mechanical tools for machine repair.
• Mechanical aptitude.
• Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment.
• Ability to read and understand technical documentation: schematics, logic, procedures, etc.
• Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues.
• Organization skills for arranging travel plans and service call schedule.
• Flexibility to travel with limited notice to meet customer’s expectations.
• Experience in Computerized Numeric Controls (CNC’s) products strongly preferred.
• Experience with robots and how they operate is a plus.
• Experience in motion controllers and programmable logic controllers (PLC’s) is a plus.
• Experience in field service is a plus.

Responsibilities

• Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized.
• Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
• Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
• Promoting the sales of spare parts to customers which would further assist in their machine UPTIME.
• Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity.
• Cooperating with and take instruction/support advice from Senior Engineers

Skills

Field service experience

Electrical tools

Mechanical tools

Schematics reading

Verbal and written communication

Travel planning

CNCs experience

Robots experience

PLCs experience

Field service coordination

Education

BSEET or equivalent related experience

Tools

Volt meters

Oscilloscopes

Test equipment

Job description

Mitsubishi Electric Automation, Inc. is seeking an experienced Field Service Engineer to support customers in the greater Boston area, both onsite and remotely.

You will install, calibrate, diagnose, and repair electro-mechanical assemblies and CNC equipment, while promoting value-added services to maximize uptime. You will travel regionally, install components, support diagnostics, and collaborate with senior engineers to ensure customer satisfaction.