Senior Field Service Engineer – Advanced Tech & Leadership

Scorpion Therapeutics; Maryland; On-site; USD 95,000 - 125,000; Full time

Job summary

Scorpion Therapeutics is seeking a Field Service Engineer to lead installation, maintenance, troubleshooting, and repair of complex equipment. The role emphasizes independent work, proactive issue resolution, and collaboration with R&D and engineering teams.

The ideal candidate has a Bachelor's degree in engineering with 5+ years in field service or technical support, plus strong communication and leadership skills. Excellence in documentation and customer satisfaction is essential.

Qualifications

• Bachelor's degree in Engineering or related technical discipline.
• 5+ years of field service or technical support experience.
• Proven ability to diagnose and repair advanced hardware and software issues.
• Strong communication and mentoring abilities.

Responsibilities

• Provide timely communication with customers and stakeholders.
• Manage service appointments from scheduling to completion with detailed documentation.
• Independently troubleshoot complex hardware and software issues.
• Collaborate cross-functionally with R&D, product support and engineering.
• Lead customer escalations and drive timely resolution.
• Maintain accurate service records and reports.

Skills

Field service

Customer communication

Troubleshooting

Leadership

Documentation

Education

Bachelor's degree in Engineering

Job description

Scorpion Therapeutics is seeking a Field Service Engineer to lead installation, maintenance, troubleshooting, and repair of complex equipment. The role emphasizes independent work, proactive issue resolution, and collaboration with R&D and engineering teams.

The ideal candidate has a Bachelor's degree in engineering with 5+ years in field service or technical support, plus strong communication and leadership skills. Excellence in documentation and customer satisfaction is essential.