Senior Field Service Engineer

Elbit Systems of America, LLC; Tucson (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Elbit Systems of America, LLC is seeking a Field Service Engineer to deliver advanced technical support and service for complex systems at client sites. You will lead troubleshooting, installation, and repair activities, ensuring high customer satisfaction and adherence to company policies.

You will collaborate with engineering, product, and customer support teams, document issues in company systems, and pursue continuous improvements in field engineering practices while maintaining safety and

Qualifications

• Bachelor's degree in engineering, electronics, or related technical discipline or equivalent experience.
• 4+ years of field service experience in a technology or engineering environment.
• Advanced knowledge of system installation, diagnostics, maintenance, and repair.

Responsibilities

• Perform advanced installation, commissioning, troubleshooting, and repairs of company products and solutions at customer locations.
• Serve as the primary technical resource for escalated field service issues and complex assignments.
• Lead technical projects or initiatives, ensuring timely and high-quality delivery.
• Develop and maintain strong relationships with clients, ensuring clear communication and customer satisfaction and logging issues into JIRA.
• Identify and recommend process, product, or service improvements based on field experience.
• Document service activities, technical issues, and solutions accurately using company systems.
• Ensure compliance with all safety, quality, and regulatory requirements.
• Collaborate with engineering, product, and customer support teams to resolve systemic issues and improve product reliability.
• Stay current with industry trends, new technologies, and company offerings.
• Perform daily checks of the system and quarterly preventative maintenance
• Complete Field Service Reports for both corrective and preventative maintenance

Skills

Analytical skills

Troubleshooting

Communication skills

Team leadership

Independent worker

Education

Bachelor's degree in engineering

Job description

Job Summary

The Field Service Engineer delivers advanced technical support and service for complex systems and solutions at client sites. This individual acts as a technical expert, leading troubleshooting, maintenance, installation, and repair activities while ensuring high levels of customer satisfaction and adherence to company policies. The role also includes contributing to process and service improvements and supports the continuous enhancement of field engineering practices.

Responsibilities and Tasks

• Perform advanced installation, commissioning, troubleshooting, and repairs of company products and solutions at customer locations.


• Serve as the primary technical resource for escalated field service issues and complex assignments.


• Lead technical projects or initiatives, ensuring timely and high-quality delivery.


• Develop and maintain strong relationships with clients, ensuring clear communication and customer satisfaction and logging issues into JIRA.


• Identify and recommend process, product, or service improvements based on field experience.


• Document service activities, technical issues, and solutions accurately using company systems.


• Ensure compliance with all safety, quality, and regulatory requirements.


• Collaborate with engineering, product, and customer support teams to resolve systemic issues and improve product reliability.


• Stay current with industry trends, new technologies, and company offerings.


• Perform daily checks of the system and quarterly preventative maintenance


• Complete Field Service Reports for both corrective and preventative maintenance

Education, Experience/Knowledge & License/Certification

• Bachelor's degree in engineering, Electronics, or a related technical discipline, or equivalent experience.


• 4+ years of relevant field service experience in a technology or engineering environment.


• Advanced knowledge of system installation, diagnostics, maintenance, and repair.

Skills and Abilities

• Strong analytical, troubleshooting, and problem-solving abilities.


• Excellent communication and customer service skills.


• Experience leading projects or technical teams preferred.


• Ability to work independently and in high-pressure environments.

Travel/Physical Requirements

• 40% Travel required


• No specific physical location required

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