Field Service Engineer 2

Solutech

Cedar Rapids (IA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Solutech in Cedar Rapids, IA is seeking a Field Service Engineer 2 (FSE 2) to support critical medical device services on-site. You will perform on-site service, installation, repair, and preventive maintenance, with emphasis on rapid issue resolution and customer satisfaction.

You will work with a team to diagnose hardware, software, and network issues, maintain detailed service records, and uphold safety and quality standards across customer sites.

Qualifications

Expert in electronic and electro-mechanical engineering with testing equipment experience.
Strong PC-based systems knowledge and hardware/software troubleshooting.
Client-focused attitude with good interpersonal communication.
Fluent in English; strong written and spoken communication.
Proficient at diagnosing and solving mechanical problems and imaging system defects.
Experience with Salesforce or ERP tools is preferred.
Familiar with Microsoft Word, Excel, and PowerPoint.

Responsibilities

Perform on-site service, repair, and installation of company-serviced products including hardware, software, and networking.
Provide technical support to customers on operational or maintenance aspects of system equipment.
Serve as customer contact on technical and service-related problems.
Diagnose mechanical, hardware, software, and system failures and determine cost-effective repairs.
Input detailed service records into company systems and maintain up-to-date documentation.

Skills

Electro-mech engineering

PC-based systems

Interpersonal skills

English fluency

Diagnostics & debugging

Software troubleshooting

Mechanical problem solving

Microsoft Office

Tools

Salesforce

ERP software

Job description

Document Type:

Job Description

Position Title:

Field Service Engineer 2 (FSE 2)

Reports To:

Field Service Manager

Revised: 05/27/2025

Company Overview

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.

Functional Description

Operations apply to all field services (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals). Service is personal, requiring team members who possess a high level of professionalism, ethics, empathy, and interpersonal skills. Given the critical nature of the service we provide, it is imperative that our engineers get the support they need quickly and have confidence that the team is behind them. It is management’s commitment and responsibility to invest in the tools and resources (people included) necessary to achieve our service excellence in support of our team.

Success Is Defined And Measured With One Objective – REDUCE MEAN TIME TO REPAIR. “Mean Time To Repair” Is Defined As The Total Time (minutes/hours) Taken To Complete The Following Tasks

Receive call

Respond to site (travel)

Troubleshoot issue

Request/receive part(s)

Fix machine issue

Confirm issue resolution with the client

This role is designed for Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust in their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.

Scope of Outcomes

The Core Responsibilities For This Position Include

Perform on-site or in-house service, repair and/or installation of company-serviced products. This may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking

Provide technical support to customers on operational or maintenance aspects of system equipment

Serve as customer contact on technical and service-related problems

Diagnose mechanical, hardware, software, and systems failures, using est. procedures

Determine most cost-effective repair/resolution to minimize customer downtime

Prepare reports for analysis of product failure trends and service ability issues

Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner

Oversee and maintain spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure operation of equipment according to technical and safety guidelines with the highest level of satisfaction

Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure updated customer maintenance information is available

Maintain up-to-date technical documentation regarding all operating characteristics, design factors, and technical performance of assigned products

Maintain a high degree of professional knowledge and safety consciousness according to guidelines to perform activities under the safest working conditions

Report by means of Salesforce, e‑mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available

Qualifications

Expert professional experience with electronic and electro‑mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment