Senior Field Quality & Reliability Engineer (Hybrid)

General Motors; Lansing (MI); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health Savings Account

Flexible Spending Accounts

Retirement savings plan

Life insurance

Paid vacation & holidays

Tuition assistance programs

Employee assistance program

GM vehicle discounts

Job summary

General Motors is seeking a Senior Field Quality & Reliability Engineer (QRD) to lead field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems. You will connect customer experience data with product engineering across global vehicle programs to reduce warranty exposure and improve quality.

The role requires collaboration with cross-functional teams, data analytics, and strong communication skills to drive containment and long-term

Qualifications

• Bachelor’s degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related).
• Program management experience, ability to manage multiple priorities in a fast‑paced environment
• Experience with vehicle systems, hardware, or embedded control systems, SW release Cadence, OTA
• Experience analyzing warranty, DTC, or field performance data.
• Ability to lead cross‑functional issue resolution efforts.
• Strong analytical, problem‑solving, and communication skills.
• Familiarity with AI‑enabled tools, automation, or analytics to improve QRD efficiency (e.g., workflow automation, dashboard automation, data triage, AI‑assisted analysis).

Responsibilities

• Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback to create actionable plans for field resolution.
• Identify, partition (Hardware vs. Software), prioritize, and track issues using GM systems and dashboards.
• Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews, daily and weekly QRD calls, and other escalation forums as required.
• Plan and implement target sufficiency actions to address QRD issues, ensuring temporary containment and permanent corrective actions are driven to closure.
• Identify and manage breakpoints (BP) for service, plant, and OTA actions.
• Forecast quality and warranty performance targets and track progress against commitments.
• Track trends, Pareto drivers, and maintain Top 20 issue lists.
• Proactively identify emerging issues using plant, service, and field data.
• Support fast response activities, service garage escalations, and read‑across initiatives across programs.
• Coordinate and lead global QRD alignment through influence.
• Communicate clearly with engineering, manufacturing, service, and supplier teams.
• Balance quality improvements with cost and warranty impact considerations.

Education

Bachelor’s degree in engineering

Job description

General Motors is seeking a Senior Field Quality & Reliability Engineer (QRD) to lead field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems. You will connect customer experience data with product engineering across global vehicle programs to reduce warranty exposure and improve quality.

The role requires collaboration with cross-functional teams, data analytics, and strong communication skills to drive containment and long-term