Senior Field & Product Support Engineer (Onsite & Remote)
Nautilus Biotechnology
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Job summary
Nautilus Biotechnology seeks a Senior Product Support Engineer to install, support, and improve complex biotech instrumentation onsite and at customer sites. You will troubleshoot hardware, software, fluids, optics, and electromechanical systems while documenting issues and feeding insights to design, manufacturing, and quality teams.
The role combines hands-on technical work with customer-facing service, strong problem-solving, and collaboration across engineering, manufacturing, and product
Qualifications
- Bachelor’s degree in engineering, biotechnology, or related technical field required.
- 8+ years of experience supporting complex instruments or capital equipment.
- Strong hands-on troubleshooting of electromechanical and fluids systems.
- Experience with optical imaging systems, especially fluorescence.
- Excellent problem-solving and communication skills.
Responsibilities
- Install, commission, and qualify instruments at customer sites.
- Diagnose and resolve hardware, software, fluidic, optical, and electromechanical issues.
- Perform preventative and corrective maintenance to maintain uptime.
- Provide on-site and remote technical support and feedback to engineering.
- Document issues clearly and contribute to DFS, reliability, and DFM/DFT improvements.
Skills
Education
Tools
Job description
Nautilus Biotechnology seeks a Senior Product Support Engineer to install, support, and improve complex biotech instrumentation onsite and at customer sites. You will troubleshoot hardware, software, fluids, optics, and electromechanical systems while documenting issues and feeding insights to design, manufacturing, and quality teams.
The role combines hands-on technical work with customer-facing service, strong problem-solving, and collaboration across engineering, manufacturing, and product
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