Senior Field IT Technician — After-Hours, Onsite & Escalation

VCU Health; Richmond (VA); On-site; USD 29,000 - 45,000; Full time

Job summary

VCU Health is seeking an after-hours IT Support Specialist to provide advanced onsite and remote support. You will perform Level I duties while handling more complex issues, guiding Level I staff, and supporting ticket triage, incident response, and escalation.

The position requires a high school diploma (associate’s degree preferred), CompTIA A+ and Network+ are preferred. Two years of computer installation, maintenance, and repair experience, valid driver’s license for travel between

Qualifications

• High school diploma required; combination of education and experience may be considered.
• Associate’s degree preferred in CIS, Business, Engineering, or related field.
• CompTIA A+ and Network+ certifications preferred.

Responsibilities

• Performs Level I duties and handles more complex issues.
• Guides Level I staff and assists with incident response.
• Supports ticket triage and escalation for urgent issues.
• Travels between VCU Health locations to provide onsite support.
• Maintains knowledge of hardware, software, and networking.

Skills

Problem solving

Customer service

Adaptability

Recall

Reasoning

Education

High school diploma

Associate’s degree in Computer Information Systems, Business, Engineering, or related field

Tools

CompTIA A+

CompTIA Network+

Job description

VCU Health is seeking an after-hours IT Support Specialist to provide advanced onsite and remote support. You will perform Level I duties while handling more complex issues, guiding Level I staff, and supporting ticket triage, incident response, and escalation.

The position requires a high school diploma (associate’s degree preferred), CompTIA A+ and Network+ are preferred. Two years of computer installation, maintenance, and repair experience, valid driver’s license for travel between