Senior Field Installation & Technical Support Engineer

Embed; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Embed in Dallas, Texas is seeking a Senior Installation Specialist to handle customer support for hardware and software installation. The role involves troubleshooting technical issues, training team members, and maintaining customer relations. Ideal candidates will have a Bachelor’s degree in Computer Science, 4-6 years of support experience, and solid knowledge of networking and Windows OS. This position requires open travel and strong communication skills, as well as the ability to work in a fast-paced environment.

Qualifications

• 4-6 years experience in customer service/support role.
• Minimum of 3 years experience with Windows OS, SQL Server, and networking.
• Open to travel nationally and internationally.

Responsibilities

• Assist with installing, testing, and troubleshooting hardware and software.
• Communicate effectively with customers to resolve technical inquiries.
• Train installation team members on technical procedures.

Skills

Customer service

Windows OS

SQL Server

TCP/IP networking

Attention to detail

Technical communication

Education

Bachelor’s degree in Computer Science

Tools

Software deployment tools

Job description

Embed in Dallas, Texas is seeking a Senior Installation Specialist to handle customer support for hardware and software installation. The role involves troubleshooting technical issues, training team members, and maintaining customer relations. Ideal candidates will have a Bachelor’s degree in Computer Science, 4-6 years of support experience, and solid knowledge of networking and Windows OS. This position requires open travel and strong communication skills, as well as the ability to work in a fast-paced environment.