Senior Field Engineering SME - Workplace Deployments

Computacenter; Chicago (IL); Remote; USD 140,000 - 180,000; Full time

Job summary

Computacenter is seeking a senior Field Engineering Subject Matter Expert focused on Workplace delivery. The role combines deep field deployment experience with creating standards, work packages, and scalable delivery methods.

You will support Sales and Solutions, validate field feasibility, and help ensure quality at scale across multiple sites. You will develop and maintain repeatable deployment methods, assist project engineers during complex deployments, and mentor delivery teams.

Qualifications

• Ten+ years in workplace technology and field deployment
• Experience delivering complex customer projects in live environments
• Experience building technical standards, playbooks, and training artifacts
• Experience mentoring senior technical professionals and developing communities of practice
• Bachelor's degree in a relevant technical discipline
• Ability to translate technical detail into clear business language
• Ability to influence across functions without direct authority
• Willingness to travel and support nonstandard work windows
• Experience with multi-site device refresh or workplace transformation programs
• Experience with partner-led field delivery model

Responsibilities

• Serve as practice level technical authority for Workplace delivery across Field Engineering
• Review scope, field conditions, assumptions, and delivery risk for complex opportunities
• Develop and maintain repeatable standards, work packages, methods, and acceptance criteria
• Define deployment, validation, asset capture, and site readiness methods for high-volume programs
• Support engineers and delivery teams during deployments, escalations, and quality issues
• Define skills, training, and qualification expectations for Field Engineering staff and partners
• Analyze defects and lessons learned to improve standards and cost guidance
• Ensure evidence-based improvements to labor, productivity, and delivery methods
• Launch new services through pilots and readiness reviews
• Provide expert support to project teams without losing project ownership

Skills

Communication skills

Travel willingness

Cross-functional collaboration

Influence without authority

Documentation and standards

Partner management

Education

Bachelor's degree in a technical discipline

Tools

Microsoft credentials

Apple credentials

OEM credentials

Job description

Computacenter is seeking a senior Field Engineering Subject Matter Expert focused on Workplace delivery. The role combines deep field deployment experience with creating standards, work packages, and scalable delivery methods.

You will support Sales and Solutions, validate field feasibility, and help ensure quality at scale across multiple sites. You will develop and maintain repeatable deployment methods, assist project engineers during complex deployments, and mentor delivery teams.