Senior Field Engineering Leader: Elevate Service & Training

Otis Elevator Co.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Otis Elevator Company is seeking a highly motivated Sr Manager, Field Engineering to provide technical support and guidance to field associates in New York. The role emphasizes leadership, troubleshooting, training, and continuous improvement across service operations.

Responsibilities include directing technical field activities, delivering equipment training, improving field processes, and communicating with customers. Travel is required to support assigned territories.

Qualifications

• 5+ years elevator industry experience.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and responsibilities.
• Self-motivated and able to work in a team environment.

Responsibilities

• Troubleshoot equipment failures and guide field teams.
• Provide training on equipment and new technology.
• Drive continuous improvement for service, installations, and modernization.
• Lead and communicate with customers and field personnel.
• Travel periodically to field locations and manage staffing decisions.

Skills

Leadership

Communication

Troubleshooting

Training

Education

High school degree required; Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Otis Elevator Company is seeking a highly motivated Sr Manager, Field Engineering to provide technical support and guidance to field associates in New York. The role emphasizes leadership, troubleshooting, training, and continuous improvement across service operations.

Responsibilities include directing technical field activities, delivering equipment training, improving field processes, and communicating with customers. Travel is required to support assigned territories.