Senior Field Dispatch Specialist

Creative MultiCare, LLC; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

On-the-job paid training

Health, dental, and vision insurance

401(k) matching with immediate vesting

Supplemental insurance packages

Job summary

Creative MultiCare, LLC is seeking a full-time Experienced Dispatcher to manage a daily service schedule and coordinate a core group of technicians in Orlando. The role requires strong communication and multitasking abilities to handle a high volume of calls and inquiries with a professional demeanor.

The dispatcher will build relationships with customers and technicians, maintain knowledge of services, and consistently meet performance targets.

Qualifications

• Must have at least 3 years of dispatching experience.
• Strong written and verbal communication skills.
• Positive, professional demeanor with excellent interpersonal skills.

Responsibilities

• Dispatch a core group of technicians and manage a daily service schedule.
• Communicate with and update customers based on the daily service schedule.
• Handle customer inquiries professionally and manage a high volume of calls.
• Identify customer needs, provide solutions, and maintain knowledge of services and technician skills.
• Build relationships with customers and technicians and meet qualitative/quantitative targets.

Skills

Dispatching

Customer communication

Organizational skills

Multitasking

Bilingual (nice to have)

Job description

Creative MultiCare, LLC is seeking a full-time Experienced Dispatcher to manage a daily service schedule and coordinate a core group of technicians in Orlando. The role requires strong communication and multitasking abilities to handle a high volume of calls and inquiries with a professional demeanor.

The dispatcher will build relationships with customers and technicians, maintain knowledge of services, and consistently meet performance targets.