Senior Field Contents Adjuster – Complex Claims

Allstate Foundation; Columbus (OH); On-site; USD 62,000 - 117,000; Full time

Benefits offered by this job

Benefits from Day 1

401K/pension

Education reimbursement

Connectivity reimbursement for home/WF

Company car eligibility

Job summary

Allstate is seeking a Coordinated Property Adjuster to provide exceptional service to policyholders. You will handle escalated claims involving complex contents damage, conduct coverage investigations, and coordinate with vendors to determine accurate write-ups.

You will communicate with customers empathetically, negotiate settlements, and utilize data to influence decisions. Training is provided, with ongoing mentoring to advance your career.

Qualifications

• Excellent communication and customer service skills.
• Strong critical thinking and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.
• Valid driver's license and willingness to travel as part of the job.

Responsibilities

• Handle escalated claims involving complex contents damage.
• Conduct thorough coverage investigations to ensure policy application.
• Use video technology to collaborate with on-site vendors and write contents damage estimates.
• Communicate empathetically with customers through their claim process.
• Negotiate settlements in line with standard methodologies.
• Coordinate with structure and ALE adjusters for holistic claim handling.
• Use data and analytics to inform decisions and storytelling in claims.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Multitasking

Negotiation

Time Management

Working Independently

Xactimate

Tools

Xactimate

Job description

Allstate is seeking a Coordinated Property Adjuster to provide exceptional service to policyholders. You will handle escalated claims involving complex contents damage, conduct coverage investigations, and coordinate with vendors to determine accurate write-ups.

You will communicate with customers empathetically, negotiate settlements, and utilize data to influence decisions. Training is provided, with ongoing mentoring to advance your career.