Senior Field-Based Product Support & Litigation Specialist

Jaguar Land Rover; Irvine (CA); Ibrido; USD 95.000 - 119.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global Bonus Program

Job Assigned Vehicle

Health care and retirement plans

Maternity/Paternity Leave

Descrizione del lavoro

JLR North America, LLC is seeking a Product Support Senior Specialist to advise on lemon-law matters and support the Legal Department in technical litigation. This field-based role requires extensive travel within the Irvine/Los Angeles region.

You will review vehicle diagnostics, coordinate with retailers and legal teams, and testify as a knowledgeable witness at depositions and in court. A strong automotive background and presentation skills are essential.

Competenze

• Bachelor’s Degree in a related discipline or equivalent work experience.
• 7+ years automotive experience.
• Advanced knowledge of vehicle diagnostics.
• Ability to gather, understand, and review DTCs, fault codes, and session files.
• ASE Certification preferred, but not required.
• Excellent interpersonal and presentation skills are essential.
• Must be comfortable presenting to retailers, lawyers, judges, and juries.
• Must have strong business acumen, and the ability to work with people at varying levels within the organization.
• Familiar with the retailer warranty and service environment.
• Ability to prioritize tasks in a high volume work environment with various demands.
• Ability to function and perform in a fast paced environment.

Mansioni

• Provide technical assistance in determining whether a vehicle has a defect that qualifies for a repurchase under the lemon law
• Assist and support all aspects of the Dealer Facilitated Trade process including assisting with the required DFT paperwork and retailer inquiries
• Assist and support Consumer Affairs and the CRC with potential lemon law claims and vehicle repurchase requests
• Assist and support the Legal Department in all aspects of technical litigation
• Serve as JLRNA’s person most knowledgeable witness at deposition on vehicle technical issues and pre-litigation processes
• Attend mediations, arbitrations, and settlement conferences
• Interface, coordinate, and work closely with outside counsel
• Provide an initial technical review of litigation
• Serve as a JLRNA trial witness
• Represent JLRNA in Small Claims Court
• Perform additional responsibilities as required

Conoscenze

Advanced diagnostics

DTC analysis

Presentation skills

Interpersonal skills

Formazione

Bachelor’s degree or equivalent

Strumenti

ASE Certification

Descrizione del lavoro

JLR North America, LLC is seeking a Product Support Senior Specialist to advise on lemon-law matters and support the Legal Department in technical litigation. This field-based role requires extensive travel within the Irvine/Los Angeles region.

You will review vehicle diagnostics, coordinate with retailers and legal teams, and testify as a knowledgeable witness at depositions and in court. A strong automotive background and presentation skills are essential.