Senior Field-Based Product Support & Litigation Specialist

Jaguar & Land Rove; Irvine (CA); Hybrid; USD 95,000 - 119,000; Full time

Benefits offered by this job

Global Bonus Program

Job Assigned Vehicle

Health care and retirement plans

Maternity/Paternity Leave

Job summary

JLR North America, LLC is seeking a Product Support Senior Specialist to advise on lemon-law matters and support the Legal Department in technical litigation. This field-based role requires extensive travel within the Irvine/Los Angeles region.

You will review vehicle diagnostics, coordinate with retailers and legal teams, and testify as a knowledgeable witness at depositions and in court. A strong automotive background and presentation skills are essential.

Qualifications

• Bachelor’s Degree in a related discipline or equivalent work experience.
• 7+ years automotive experience.
• Advanced knowledge of vehicle diagnostics.
• Ability to gather, understand, and review DTCs, fault codes, and session files.
• ASE Certification preferred, but not required.
• Excellent interpersonal and presentation skills are essential.
• Must be comfortable presenting to retailers, lawyers, judges, and juries.
• Must have strong business acumen, and the ability to work with people at varying levels within the organization.
• Familiar with the retailer warranty and service environment.
• Ability to prioritize tasks in a high volume work environment with various demands.
• Ability to function and perform in a fast paced environment.

Responsibilities

• Provide technical assistance in determining whether a vehicle has a defect that qualifies for a repurchase under the lemon law
• Assist and support all aspects of the Dealer Facilitated Trade process including assisting with the required DFT paperwork and retailer inquiries
• Assist and support Consumer Affairs and the CRC with potential lemon law claims and vehicle repurchase requests
• Assist and support the Legal Department in all aspects of technical litigation
• Serve as JLRNA’s person most knowledgeable witness at deposition on vehicle technical issues and pre-litigation processes
• Attend mediations, arbitrations, and settlement conferences
• Interface, coordinate, and work closely with outside counsel
• Provide an initial technical review of litigation
• Serve as a JLRNA trial witness
• Represent JLRNA in Small Claims Court
• Perform additional responsibilities as required

Skills

Advanced diagnostics

DTC analysis

Presentation skills

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

ASE Certification

Job description

JLR North America, LLC is seeking a Product Support Senior Specialist to advise on lemon-law matters and support the Legal Department in technical litigation. This field-based role requires extensive travel within the Irvine/Los Angeles region.

You will review vehicle diagnostics, coordinate with retailers and legal teams, and testify as a knowledgeable witness at depositions and in court. A strong automotive background and presentation skills are essential.